iTunes Match FAIL

Question

Level 1

29 points

iTunes Match FAIL

I attempt to play one of my songs and get the following message: This computer is not authorized to play "stringofnumbersandletters.m4a". Would you like to autnorize it? The problem is that my computer is already authorized. At least that is the message I get when I input my username/password.

Sadly I run into this sort of problem a lot with iTunes Match (e.g., music refusing to download from cloud, music not appearing at all in the cloud, "not authorized," etc.).

Any help or suggestions is appreciated.

My system is a MacBook Pro, OS X Mountain Lion (10.8.3), 2.9 GHz i7; 8GB DDR3; and iTunes 11.0.2 (26) 64-bit.

MacBook Pro, OS X Mountain Lion (10.8.3), 2.9 GHz i7; 8GB DDR3

Posted on Apr 4, 2013 10:56 AM

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Answer 1

Best reply

Michael Allbritton

Level 6

16,951 points

Apr 5, 2013 6:34 AM in response to poppalocs

First trouble shooting step is always to deauthorize the computer, log out of the iTunes store (restart your computer for good measure), then log back into the store and re-authorize the computer. You'll have to re-enable iTunes Match also.

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Answer 2

poppalocs Author

Level 1

29 points

Apr 5, 2013 10:26 AM in response to Michael Allbritton

That did it, even minus the restart. Thanks.

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Answer 3

Apr 5, 2013 9:51 PM in response to poppalocs

You're welcome.

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Answer 4

jrock44

Level 1

0 points

Apr 20, 2013 7:37 PM in response to poppalocs

Just wanted to say that I'd been stuck with a broken Match for several days... Did what Michael suggested and it immediately started working. Thank you.

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