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User profile for user: OneTurn
OneTurn Author
User level: Level 1
8 points

Failure to download software updates and IP blacklisting

SOme setting on my computer is stopping me from downloading iPhone software and Office for Mac software updates (network time-out and 9006 errors). My IP address is also repeatedly being blacklisted at my web based ISP (they say because of my file sharing settings!). I am at a complete loss! I do not run any anti-virus or malware program. Is it my firewal setting? I have also tried to turn off Airport and effect downloads via ethernet cable directly to my router. Any assistance would be greatly appreciated. My firewall log (see extract below) is full of stuff - mentions Dropbox data and nmbd data amongst other things - is this perhaps the problem? HELP!!!!


Apr 3 14:15:35: --- last message repeated 1 time ---

Apr 3 14:15:35 IDs-iMac Firewall[53]: Deny nmbd data in from 192.168.0.6:137 uid = 0 proto=17

Apr 3 14:15:53 IDs-iMac Firewall[53]: Deny Dropbox data in from 192.168.0.6:17500 uid = 0 proto=17

Apr 3 14:16:23: --- last message repeated 1 time ---

Apr 3 14:16:23 IDs-iMac Firewall[53]: Deny Dropbox data in from 192.168.0.6:17500 uid = 0 proto=17

Mac, Mac OS X (10.5.4)

Posted on Apr 4, 2013 1:01 PM

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31 replies
User profile for user: OneTurn
OneTurn Author
User level: Level 1
8 points

Apr 10, 2013 2:49 AM in response to OneTurn

Hoo boy! Tried manual downloand - it stops the manual download (without an error message). It goes about 30-40MB and then just stops. Within iTunes I am now getting a consistent 9006 error message. Have deleted everything that could look like a security application....Who knows!

OS X and iTunes are running latest software available.

Checked my router firmware and that is up to date. Even tried downloading manually in Safari and Firefox. Makes no difference.

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User profile for user: BDAqua
BDAqua
User level: Level 10
239,069 points

Apr 11, 2013 10:09 AM in response to OneTurn

Ah, turn one off, like Airport.


Make a New Location, Using network locations in Mac OS X ...


http://support.apple.com/kb/HT2712


10.5.x/10.6.x/10.7.x instructions...


System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


The interface that connects to the Internet should be dragged to the top of the list.


If using Wifi/Airport...


Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.


For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...


208.67.222.222

208.67.220.220


(There may be better or faster DNS numbers in your area, but these should be a good test).

Click OK.

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User profile for user: BDAqua
BDAqua
User level: Level 10
239,069 points

Apr 16, 2013 11:44 AM in response to OneTurn

One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...


PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive


Reboot, test again.


If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed.


Check the System Preferences>Other Row, for 3rd party Pref Panes.


Also look in these if they exist, some are invisible...


/private/var/run/StartupItems


/Library/StartupItems


/System/Library/StartupItems


/System/Library/LaunchDaemons


/Library/LaunchDaemons

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User profile for user: OneTurn
OneTurn Author
User level: Level 1
8 points

Apr 17, 2013 6:09 AM in response to BDAqua

Ok. Booted up in safe mode and did permission repair. Tried to download iPhone software in safe mode and got same error message after 100MB.


Then rebooted in normal mode and did repair permissions - see log below:


Verify permissions for “Macintosh HD”

Reading permissions database.

Reading the permissions database can take several minutes.


Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/DVD.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/FRSettings.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/FRSources.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Movies.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Music.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Photos.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Podcasts.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/TV.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

Permissions differ on "System/Library/PrivateFrameworks/BackRow.framework/Versions/A/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

Warning: SUID file "System/Library/Filesystems/AppleShare/afpLoad" has been modified and will not be repaired.

Warning: SUID file "System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/Resources /DiskManagementTool" has been modified and will not be repaired.

Warning: SUID file "usr/sbin/pppd" has been modified and will not be repaired.

Warning: SUID file "usr/sbin/vpnd" has been modified and will not be repaired.


Permissions verification complete

Anything alarming in that?


With regard to System Preferences>Other I have a few items there - Flash Player, Flip4Mac, Growl (?), iPronto Sync, Perian and Rapport (banking security). I disabled Rapport and then tried the download and got the same error message again! Any items there that may be causing the problem?


With regard to the list of folders -


I cannot find the first

There are 2 items in the seocnd

Third is empty

$th has a long list of items

5th has 3 items


Not sure what I am looking for in these folders.....


Thanks again for your assistance 🙂

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User profile for user: Klaus1
Klaus1
User level: Level 9
52,749 points

Apr 17, 2013 7:41 AM in response to OneTurn

As long as the report ends up with 'Permissions repair complete' then, as far as permissions go, you are fine. You can ignore the various statements in the report:


Permissions you can ignore on 10.5 onwards:


http://support.apple.com/kb/TS1448


Using 'should be -rw-r--r-- , they are lrw-r--r--' as an example, you will see the that the permissions are not changed, but the | indicates a different location. This is because an update to Leopard onwards changed the location of a number of system components.


Poster rccharles has provided this description of what it all means:


drwxrwxrwx

d = directory

r = read

w = write

x = executeable program


drwxrwxrwx

| | |

| | all other users not in first two types

| |

| group

|

owner

a little more info

Before the user had read & write. A member of the group had read.

After, only the user had read & write.



If you are running Panther or Tiger:


http://support.apple.com/kb/TA21090

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User profile for user: Klaus1
Klaus1
User level: Level 9
52,749 points

Apr 17, 2013 7:42 AM in response to OneTurn

Rapport has never previously worked on a Mac. How to uninstall Rapport, by Trusteer:


http://www.trusteer.com/uninstalling-rapport-mac-os


However, Trusteer recently posted this in another thread:


We would like to recommend you to download Rapport's updated version, as we suspect the problems you were experiencing have already been resolved.

You can download the latest version here:

http://download.trusteer.com/Gcur4Wtnu/leopard/Rapport.dmg


Please restart your browser after the installation completes and let us know if the problem persists.

If the problem persists, we would be very interested in fixing it.


Please note that we offer 24/7 free technical assistance.


Should you need additional assistance, feel free to contact us by submitting the following form: http://www.trusteer.com/support/submit-ticket

We also have helpful information available in our FAQ: http://www.trusteer.com/support/faq

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Failure to download software updates and IP blacklisting

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