HT204498: Find the serial number for your Apple TV
Learn about Find the serial number for your Apple TV
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Helpful answers
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Apr 5, 2013 2:03 AM in response to Big JVby Alley_Cat,I don't quite understand what the issue is - in other words is the unit unresponsive to remote ? Does it display anything?
If remote is unresponsive hold menu and left arrow keys together for around 6 secs - if the unit somehow thinks it's paired to a different remote it will ignore the one you are using. If this is the issue you may see a broken link icon appear on screen when it unpairs.
AC
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Apr 5, 2013 9:37 AM in response to Alley_Catby Big JV,Seem responsive to remote. The screen remains on a picture of the apple tv box along with an Itunes symbol telling me to connect to Itunes. I cant get back to apple TV menu in order to check if it is connected to wi-Fi.
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Apr 5, 2013 10:06 AM in response to Big JVby Alley_Cat,Ah, ok.
The unit has a problem and is instructing you to restore it via iTunes.
See this article and pay attention to the power (or lack of with AppleTV2) needed when doing this: