Help, I can't get back to apple tv menu to properly connect to wi-fi.

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Help, I can't get back to apple tv menu to properly connect to wi-fi.

How do get back to apple tv menu to properly connect to home wi-fi? I tried to unplug router and apple tv however it did'nt work. Help!

Apple TV, OS X Mountain Lion (10.8.3)

Posted on Apr 4, 2013 9:32 PM

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Answer 1

Alley_Cat

Level 7

20,548 points

Apr 5, 2013 2:03 AM in response to Big JV

I don't quite understand what the issue is - in other words is the unit unresponsive to remote ? Does it display anything?

If remote is unresponsive hold menu and left arrow keys together for around 6 secs - if the unit somehow thinks it's paired to a different remote it will ignore the one you are using. If this is the issue you may see a broken link icon appear on screen when it unpairs.

AC

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Answer 2

Big JV Author

Level 1

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Apr 5, 2013 9:37 AM in response to Alley_Cat

Seem responsive to remote. The screen remains on a picture of the apple tv box along with an Itunes symbol telling me to connect to Itunes. I cant get back to apple TV menu in order to check if it is connected to wi-Fi.

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Answer 3

Alley_Cat

Level 7

20,548 points

Apr 5, 2013 10:06 AM in response to Big JV

Ah, ok.

The unit has a problem and is instructing you to restore it via iTunes.

See this article and pay attention to the power (or lack of with AppleTV2) needed when doing this:

Apple TV (2nd and 3rd generation): Restoring your Apple TV

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