King.com are ignoring my request for a resolution for iTunes over charging me when playing Candy Crush. Has anybody else had a refund or apology or anything more professional than I am experiencing? Who is legally responsible for refunding my money? Plus I can find the company address but no telephone number. What gives them the right to be ignoring me?
iPad 2, iOS 6.1.3
Just experienced the same thing. They were charging $9.99 instead of .99 cents each time. Hudreds of dollars or overcharges. Apple said this was a "known problem" from this developer. We are cancelling Candy Crush.
Hi Terri
I basically pointed out to itunes that they were taking the money from me so they were responsible for the over charging..they then refunded me as I said its the principal of it, not the value of what they took. King.com responses were the same every time I contacted them and it was a standard, you could not have updated the software...always blaming me and taking no responsibility or would even discuss the possibility of it being a software bug. Ulitmately itunes take the money so its up to them to refund it. There are clearly flaws with the Candy Crush software but they do not want to know!
Apple Support were very unhelpful to start with but eventually said out of goodwill they'd refund me because it was clear I would not let it go. I was being charged double every time I paid to unlock a new episode to which I responded, how can I unlock two episodes at the same time!
Sorry to hear that there are so many people being affected by this large corporate who take no responsibilty for their software flaws....but Apple take your money so Apple must refund it!
They have done it to me again!!!
I am deleting Candy Crush and would seriously advise everyone else to do the same!
Shocking organisation, great game but you cant keep stealing money from your customers!
i have this company charging me again and again. 0.99, 1.99 and some hummer?which I was driving the car, check the purchase history then found it happened since July! disable the in app purchase on the 12th then another amount charging on the 13th! it is terrible! thinking about delete the game now.
Once it occurred to me that I was being overcharged I decided to test it. I upgraded one time only and watched my credit card bill show the amount of $10 or so. A nice 9 dollar overcharge. I went backwards through my card statements and realized that there are a few thousand dollars instead of $100 over the past year and a half. I use iTunes for movie rentals etc and there is zero evidence that someone else has been using my account. This is most certainly an issue exclusive to the candy crush app for me. Customer service has been horrid - they also pretend it's the first they've heard of the issue. I'm not litigious but I'm seriously considering the organization of a class action lawsuit. If anyone is interested in pursuing the matter please let me know.
I certainly would be interested. I filed fraud with my credit card company, but the charges go back quite a long time. Candy crush has been deleted from all devices, yet the charges still happened. Apples only answer was to deactivate my iTunes account. So now I either have to create a new one and try and transfer my music and other apps or just not purchase anything. I think Apple needs to get involved. They are facilitating the fraud.
How did they over-charge you? Check your purchse history:
Tunes Store & Mac App Store: Seeing your purchase history and order numbers
I have experienced the same. Charged $9.90 for .99 purchases! If this is a "known problem" what is being done to rectify this? I want refunds!
Jo-Jo, I am experiencing the same thing. What has been done for you in the last 4 months?
Candy Crush Saga (King.com) overcharging & unprofessional!!
