2 Replies Latest reply: Apr 5, 2013 2:48 PM by Linc Davis
RvE007 Level 1 Level 1 (0 points)

My apple mail application on my iMac Running Mountain Lion is responding extremely slow and doesn't close when I press the quit button.

 

I have to use force quit to close the mail application.

Also the mail appliation stops spontanuously and a crash report is generated which I send to apple.

Problem exist now for about 3 weeks.

 

I have 4 email boxes (icloud using imap; and 3 pop3)

 

Rebuilding my mailboxes didn't solve the problem

 

Hope someone has a sollution.


iMac, OS X Mountain Lion (10.8.3)
  • Eric Root Level 7 Level 7 (30,380 points)

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode.  Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - About

     

    General information.

     

    Isolating issues in Mac OS X

     

    Troubleshooting Permission Issues

     

     

    Step by Step to Fix Your Mac

  • Linc Davis Level 10 Level 10 (153,795 points)

    Please follow these directions to delete the Mail "sandbox" folder.

    Back up all data.

    Quit Mail.

    Triple-click the line below to select it:

    ~/Library/Containers/com.apple.mail

    Right-click or control-click the highlighted line and select

    Services Reveal

    from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected foldernot just its contents — to the Desktop. Leave the Finder window open for now.

    Relaunch Mail and test. If the problem is resolved, you'll have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Post your results.

    Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.