Printer cuts off bottom of page

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Level 1

4 points

Printer cuts off bottom of page

I have a MacBook Pro with ML and a Mac mini with SL. my mini has the printer and I can print over the network. At some point, I'm guessing after I upgraded to ML it started cutting off the bottom of any printed pages. I've tried playing with the margins and such and no help. I print fairly rarely but sometimes for some financial stuff I need the full pages printed. Anyway, if I print directly from the mini on SL it's fine and if I plug directly into the ML MacBook Pro it prints fine. Just if I print over the network from the MacBook Pro it cuts off the bottom. My mini is only a 32 bit system and can't be upgraded beyond SL sadly. Is there any way to fix the printing problem? Thanks for any help.

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Apr 5, 2013 6:50 PM

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Answer 1

sig

Level 8

35,862 points

Apr 6, 2013 12:27 AM in response to medic664

What program are you printing with that cuts off the bottoms? Does the Print dialogue box indicate the scale of the print?

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Answer 2

Apr 6, 2013 1:38 AM in response to medic664

I had a similar problem recently, until a printer driver update arrived, which correected the problem. Make sure you're using latest printer drivers

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Answer 3

medic664 Author

Level 1

4 points

Apr 6, 2013 9:34 AM in response to Douglas8010

Sadly printer drivers are updated. I even uninstalled the printer reinstalled and updated drivers without any change.

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Answer 4

Apr 6, 2013 9:49 AM in response to medic664

medic664 wrote:

Sadly printer drivers are updated. I even uninstalled the printer reinstalled and updated drivers without any change.

Then, if it's still a printer that's being supported by the manufacturer, report the issue to them so they can resolve the problem if it's drivers causing it.

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Answer 5

sig

Level 8

35,862 points

Apr 6, 2013 2:58 PM in response to medic664

Again,

What program are you printing with that cuts off the bottoms? Does the Print dialogue box indicate the scale of the print?

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Answer 6

medic664 Author

Level 1

4 points

Apr 7, 2013 6:56 PM in response to sig

Sorry, been away form the computer for a few days. Anyway, I've printed it in both Firefox(pulling it up from the email I got the file I always notice the problem with) and it cuts off the bottom. I also downloaded the pdf to my laptop, printed it from Preview and also cut off the bottom. I then plugged it directly into the printer and it printed perfectly. In Firefox all it says about scale is "ignore scaling and shrink to fit page width". In Preview it says scale at 100%. I haven't before today tried printing it in anything but straight from email through Firefox. I also tried scale to fit and print entire image with better results, but still a bit cut off of the bottom. Is there any reason why printing it from Firefox would do this and printing 100% size of a pdf wouldn't work? When I changed the scale it places it at 94%. This is more for others in my family who print and since I've spent the money on Apple products they expect them to "just work". I know you're not from Apple, but I'm sure you get that frustration. Any other thoughts?

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Answer 7

Apr 7, 2013 9:48 PM in response to medic664

What kind of printer? Make/Model

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Answer 8

medic664 Author

Level 1

4 points

Apr 8, 2013 4:18 AM in response to SwankPeRFection

Canon Pixma MP480

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Answer 9

sig

Level 8

35,862 points

Apr 8, 2013 6:52 AM in response to medic664

The latest driver is 10.67.1.0. Verify you are using that.

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Answer 10

medic664 Author

Level 1

4 points

Apr 8, 2013 7:04 AM in response to sig

Yes it is.

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Answer 11

sig

Level 8

35,862 points

Apr 8, 2013 7:51 AM in response to medic664

What if you put the print on a print server. If you can pick up an old model Airport Express 11.b/g inexpensively you woud be able to print from either Mac without having the one connected to the printer on.

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Answer 12

medic664 Author

Level 1

4 points

Apr 8, 2013 9:52 AM in response to sig

Yeah, I could do that, but I don't see why I have to do that when previously it worked just fine. I'm just wondering if it's a 64 bit(ML) to 32 bit(SL) issue somewhere and if so, why Apple hasn't fixed it.

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Answer 13

Apr 8, 2013 3:42 PM in response to medic664

Maybe they don't know about it. Wouldn't be the first time they've updated the driver for something and it broke basic functions. Have you spoken with Canon about this? Give them a call regardless of if you have support or not. Just ask them if they've heard of the issue or know anything that could cause this. I don't see any firmware updates for the printer, so it's probably just a Mac driver problem, especially since the other systems can print fine to it. I'd check and see what revision you're on in terms of driver packages on both. Look under Installations in System Info for the driver package version and install date.

32 vs 64 doesn't matter. Yes, the drivers would be different because of the coding, but the bit being different isn't the cause of this, it's probably a driver glitch they missed or something. Does the Test Page from the printer menu come out missing the bottom part as well?

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