Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i downloaded an app and now my iphone is frozen

i download an app called CocoPPa and it lets you download new skins for your existing apps so i downloaded a facebook one and deleted the real facebook and then went on the new one and now my screen is frozen and wont let me turn off my phone or lock it. please please please help I have no idea what to do

iPhone 4S, iOS 6.1.3

Posted on Apr 5, 2013 7:24 PM

Reply
1 reply

Apr 5, 2013 7:53 PM in response to nat.merchant

In reading infomration in the iTunes App store regarding this app, there have been several complaints about the app making phones freeze. Try a reset on your device, hold the sleep/wake and home buttons together until you see the Apple logo and then release. After that, check to see if there is an update to the app. Looks like there was one a couple weeks ago if you did not update.


The reset should get your phone going again.

i downloaded an app and now my iphone is frozen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.