Brand new ipad... 2 days later, the screen wont lock when closing smartlid

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Brand new ipad... 2 days later, the screen wont lock when closing smartlid

when i got it at first it worked fine. closed the lid and unlock /lock slider always showed up.

I read around other peoples questions and some say its a software issue ? I just want to verifiy that i can't fix this somehow ?

Its the brand new 64gb Ipad with the A6X processor.. retina screen... all those new features. brand new from china. purchased here on store.apple.com so if its a software issue then thats just terrible...

i've gone to settings -> clicked ON for unlock/lock when lid closes

Still it does not want to lock unless you turn it off/on obviously

or if you add a passcode is the only ways to get it to lock now.

I don't want a passcode but rather it auto-lock when smart lid closes like the option says so...i want it to lock so I can just slide it to unlock without passcode.

any help appreciated thanks, Sergio

iPad (4th gen) Wi-Fi, iOS 6.1.3

Posted on Apr 6, 2013 12:59 AM

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Answer 1

Apr 6, 2013 7:26 AM in response to Surg954

Take your iPad out of its case, put the part of the cover that covers the screen over it but not the case, try and get it connected to the metal, if that doesn't work I would go to an Apple store or a Genius bar depending on what country you're in. I'm not an expert but I tried that and it worked for me, it might work for you, hopefully....

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Answer 2

Apr 6, 2013 9:39 AM in response to Surg954

Try this:

Reboot device by pressing both the home button and sleep/wake (power) buttons at the same time for 10-15 seconds until the apple logo appears on the screen, then let go.

If that doesn't work then reset the device by going to settings/general/reset/reset all settings (or for network connection issues 'reset network settings').

(no media or data will be deleted from the device, this will only take a minute).

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