7 Replies Latest reply: Jun 15, 2014 1:27 AM by HGR51
patrickfromtas Level 1 Level 1 (0 points)

I am running iTunes 11 with the latest updates on Windows 8 64-bit (standard - no pro) on a Toshiba laptop. The program crashes when it loads.  It starts - attempts to connect to the iTunes Store and then... that's it. I have turned off the wifi access to my iPhone 5 (in case it was the syncing over the wifi that cause the issue) the wifi to my laptop so iTunes couldn't access the Store. Still the same issue. I cannot load the program in any fashion. It just hangs. No error messages, no crash reports, nothing. I have tried running it in Compatibility Mode for Windows 7 and Windows XP with Service Pack 3 - still the same issue. Please help me!

iPhone 5, iOS 6.1.3, Windows 8 (64 bit) with iTunes 11
  • Storyhead_online Level 1 Level 1 (0 points)

    I've a very similar issue on a HP laptop. Reinstalled itunes11. It crashes, randomly, displays a message "this program has encountered a problem and needs to close. Windows is searchin for a solultion"... and no surprises windows doens't have a solution.


    I'm currently in an Apple Store seeking help... and I'm not sure Apple have a solution either!!!

  • Storyhead_online Level 1 Level 1 (0 points)

    sorry - correction: the message that displays when it crashes is

    "Itunes has stopped working.

    Windows is searching for a solution"


    After you hit 'ok', then it shuts itunes.

  • patrickfromtas Level 1 Level 1 (0 points)

    Good to know that I am not the only one.


    It seems to have fixed itself on it's own. I still have no idea what was happening. It was happening on my work computer. My wife's Toshiba Windows 7 laptop. My Toshiba Windows 8 Laptop.


    Online. Offline. Didn't matter.


    But now it is working. Odd, right!?

  • Rebecca Ripple Level 1 Level 1 (0 points)

    No, you're not the only one. I see that this has happened to a lot of Windows users, some of whom are concerned this was caused by an iTunes update. I, too, have this problem, and it's a huge bummer, because I'd rather not use my iPod at home, for battery reasons among other, equally important ones. I hope my copy of iTunes - as well as all the others affected by this bug - fix themselves as well, and soon. I'd hate to have to look for another media player, especially since I have bought several movies and TV episodes from the iTunes Store that can't be opened with any other program (that I know of).


    I keep hopefully checking the Apple updater software for new updates, but with no success. I hope this issue will be resolved soon. I'd say this is a priority, though it may not be my place to do so...

  • Rebecca Ripple Level 1 Level 1 (0 points)

    Oh, I just opened iTunes in Safe Mode (not Windows Safe Mode, the iTunes one, just to be clear), and I'm able to use iTunes as well as I ever could! Yay. The strange thing, though, is I don't see any plugins in the iTunes plugin folders, nor do I remember ever installing any. So why Safe Mode would do the trick is beyond me, but I'm glad I tried it!


    To open iTunes in Safe Mode, hold down the [Ctrl] and [Shift] keys while clicking the iTunes icon wherever you normally open iTunes from. Then click Continue in the dialogue box that appears. I found this info in the following article: http://support.apple.com/kb/TS1717


    I hope this helps!

  • oopa Level 1 Level 1 (0 points)

    I'm having the same problem.  Windows 8 (64) with itunes.  No version will work.  I open itunes and it gives me the same message as above. iTunes has stopped working, Windows is looking for a solution or something like that.  Then it closes. 


    I'm beyond frustrated.  I've searched for a solution for weeks.  I tried the safe mode option above, but it did nothing for me. I'm seriously hoping someone can say something that makes this workable, otherwise I have to find a whole other way of using my phone, ipad and ipod.  Ug. 

  • HGR51 Level 1 Level 1 (0 points)

    Thanks Oopa.  I have had this problem  for the past month and been unable to sync my iPhone.  It is good the hear that tyhe problem may resolve itself but it is crazy that the inly way I can access iTunes now is in safe mode.  Come on Apple, solve the problem it did only start to occur following an update.