17" mbp freezed while installing Adobe Creative Suite

Question

Level 1

0 points

17" mbp freezed while installing Adobe Creative Suite

I just installed my new Adobe Creative Suite 2 on my new 17" mbp that I just got this Monday. After I inserted the 2nd disk the computer ran a while and then freezed. What's wrong with this new computer? Shoule I restart? Please help....Thanks!!!!!

Fujitsu s6130, Windows XP Pro, 17"mbp

Posted on May 24, 2006 4:09 PM

Reply

Answer 1

Best reply

Jeff Donald

Level 6

13,485 points

May 24, 2006 4:19 PM in response to andafly

Restart and DO NOT install version cue. This has worked for most people attempting to install CS2 on a MBP.

Reply

Answer 2

andafly Author

Level 1

0 points

May 24, 2006 4:22 PM in response to Jeff Donald

Thanks!! I'm going to try right now. I'm really new to Mac and this freezing is kinda scary...

I got the Adobe cs2 from my university as a student licensing thing, so can I install the software separately - not install the version cue??

Many thanks!!

Reply

Answer 3

andafly Author

Level 1

0 points

May 24, 2006 4:33 PM in response to andafly

Now I eject the 2nd disk and have re-started my mbp 3 times. Each time I started it, it freezed. I can't even open Internet or see anything going on. I can see the screen but everything seems dead............what should I do? This is really dispointing.....

Many thanks!!

Reply

Answer 4

Jeff Donald

Level 6

13,485 points

May 24, 2006 5:09 PM in response to andafly

Restart your computer by holding down the shift key (Safe Mode) and go to HD>Library>Startup Items> and move the contents to your Desktop. Restart the computer as usual and see how it performs. If all seems normal install CS2 and do not install Version Cue.

If this doesn't work, you mean need to do a clean install of the OS and then immediately install CS2, and no Version Cue.

Reply

Answer 5

andafly Author

Level 1

0 points

May 24, 2006 6:18 PM in response to Jeff Donald

Well...I deleted the VersionCue and my mbp was woking okay then. I tried to install the Adobe CS2 again withoug VersionCue..and it worked fine until the last disk. It seemed everything got installed, but then the 4th disk didn't jump out after the installation; instead it stays in the cd-rom and my mbp got freezed again...

Now what should I do.....?? How can I know everything already got installed? Will my mbp be fine after all the hassle??

Many thanks for all the help!!

Reply