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Apple ID Verification email problems

Hi All,


I want to back my phone up to iCloud but it says that my Apple ID has to be verified first.


I sign in, click on the "Send Verification email" but nothing appears in my email account.


How long does it take for the verification email to arrive and if it doesn't what do I do then?


Cheers


gp

iPhone 3GS, iOS 6.1.2

Posted on Apr 6, 2013 5:07 AM

Reply
Question marked as Best reply

Posted on Apr 6, 2013 6:10 AM

Have you tried checking your junk e-mail or spam folder?


one thing is to check if your e-mail account is correct plus it can take a few mintues for the e-mail to arrive

33 replies

Apr 6, 2013 7:59 AM in response to gigglepots

Yep - checked junk (spam) folder


Checked email address too (which is correct as I got notification of your reply)


Still not arrived some 3 hrs later!


The only thing I can think of is that my email address appears as all lower case when there are come capital letters in it. Strange that the notifications go through but not the verification emails?!


Can't seem to be able to change the email address ('cos its linked to the Apple ID?!)


gp

Apr 6, 2013 10:07 AM in response to gigglepots

Try some of the suggestions here might help;

http://http://appletoolbox.com/2012/08/fix-unable-to-verify-apple-id-because-act ivation-verification-email-is-not-sent-received/




Or go to http://https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ and check all details have been filled as sometimes people have left birthdays out and have not been able to get the verfication e-mail.

Apr 6, 2013 10:45 AM in response to jamseyp

Hi,


Thanks for the swift reply. The first link didn't work, even after I'd stripped out the extra 'http://'


The link should be (for other users of this site): http://appletoolbox.com/2012/08/fix-unable-to-verify-apple-id-because-activation -verification-email-is-not-sent-received/


The second link also doesn't work - it should be: https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/


When I sign in using the second link I get the following:


User uploaded file


(obviously my email address isn't that one!)


The email address displayed is correct, but I can't verify any more information without having the verification email. Round and round in circles....


Is the only solution to simply ditch this Apple ID and create another one??


If I try to use my email address, won't I get an error saying that it is already in use??


Very frustrating!


gp

Apr 6, 2013 10:50 AM in response to jamseyp

Thanks for your help so far.


I'm happy to get whatever help I can on this one - it is driving me barmy.


The email system must be very tardy as it is over six hours ago that I originally clicked on the verification button.


Can I request Apple delete the Apple ID with my email address so that I can create a new Apple ID??


If so, how do I contact Apple to request this - or is this something that I can do in an Apple Store?


gp

Apr 9, 2013 7:21 AM in response to fromsouth

I get notifications of updates to this thread, so not #1


I don't understand point #2. I thought your Apple ID WAS your email address, so if I get email (see #1 above) how can this email address be wrong?


I have an Apple ID - this one - which won't verify (it uses an aol email). My husband has his own Apple ID using a gmail email which he synchs with iCloud, no problem.


Any idea what is going on?


Currently talking to Apple Support here in the UK (been on hold for 3 mins so far)


cheers


gp

Apr 9, 2013 7:37 AM in response to fromsouth

Hi


I can log in to my Apple ID using my email address and password.


I click on "send verification email" and I get nothing.


I wondered if I had got an errant space at the beginning or end of my Apple ID, so have highlighted the whole login box and re-entered the email addrsss manually several times - but no verification email comes through.


I'm up to 25 mins with Apple Support in the UK and the guy has just got me to go through the 'send verification email' thing again.


Ready to tear my hair out!


gp

Apple ID Verification email problems

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