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Why is my macbook pro experiencing constant hangs and crashes

For the past week I have been experiencing intermittent hangs and crashes after the 10.8.3 update. I took it in store, after a few days testing they said they could not find anything wrong and that they were able to run multiple apps with no problems. Since i've had it back the problems have continued, even in safe mode and with a newly added user account. I trashed cache, java and flash which seemed to have made a difference; more responsive and any hangs didn't last long. After 30 mins of web browsing, the mechanical gear has shown up on my desktop and the cursor has disappeared. Could anyone suggest solutions to this problem?

MacBook Pro, OS X Mountain Lion (10.8.3)

Posted on Apr 6, 2013 4:30 AM

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24 replies

Apr 6, 2013 4:58 AM in response to arthur

Yes i've tried repairing hard drive and disk permissions, using both utilities and an app called 'cocktail' to no avail.

I'll give reinstalling 10.8.3 a go.


The Diagnostic Report shows only Spin, Hang and Crash, no Kernel panics.

I use no additional hardware. The problem usually occurs after using any web browser, i don't recall them mention using this. I've uninstalled and reinstalled chrome which hasn't made much of a difference. Safari equally as bad.

Apr 6, 2013 5:02 AM in response to Somajoe

If it is while using a browser, any browser, then it could be one of the other plug-ins in the /Library/Internet Plug-ins folder.

Try dragging them all to a folder on your desktop and start Safari. If all goes well, add the plug-ins one by one and see what happens.

If it doesn't help, you can move them all back into the folder.

Apr 10, 2013 10:03 AM in response to Somajoe

If the re-installation used the original user account, the problem may just have been brought back. Perhaps resetting Safari and clearing the cookies may help, also, disabling add-ons and updating Flash is a must, if you use it. I would use the automation script in OnyX to clean out caches etc, but some people are averse to using third party tools like this.

Apr 11, 2013 7:07 AM in response to Linc Davis

I am at a loss, the Onyx automation script couldn't be completed due to a crash and performance has got worse since. Why are these problems still occurring when i erased and reinstalled the hard drive?

I'm not sure if its a related but there is no longer a humming sound when i turn the laptop on.

It continues to crash in safe mode so i am unable to install the combo updater there, will it make a difference if i manage to install it normally? I did this before i erased the hard drive and it didn't make a difference.

Apr 11, 2013 7:44 AM in response to Somajoe

There are two reasons why a hardware fault might only be manifested after an update:


1. The fault existed before, but a change in a driver or some other system component (maybe a new bug) brings it out.


2. A hard drive that was on the verge of failing is pushed over the edge by a sudden burst of write activity during the update. This is the most common scenario.

Apr 11, 2013 9:54 AM in response to Somajoe

If this is getting to look like a disk failure, it is important to backup your system onto an external disk as a matter of priority. I suggest using Carbon Copy Cloner (CCC). If the cloning process throws up any error messages about bad sectors, it is a sure sign the computer disk is on the way out.


You should download a fresh installer and copy it to the clone, as you can do more thorough testing from outside the system. But your own data and media is the most important thing..

Why is my macbook pro experiencing constant hangs and crashes

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