ipod touch connects to wifi but wifi apps unable to work

Okay so my daughters's ipod touch (model no: A1367) has had this problem since we got it two-ish years ago. we probably should have got it looked at before but we never thought to. anyway now we're trying to fix it but we can't. BASICALLY, the ipod connects to our wifi, or appears to, however when we try and use apps that require wifi such as facebook, twitter, youtube, snapchat and even the basic ones such as app store and safari, it comes up with an alert box saying 'unable to connect' so although the wifi appears to connect, it must not actually work

what's the problem and how do we go about fixing it?

Thanks

Colin


P.S my other daughter's works fine, and hers was bought the exact same time at the exact same place and my son's ipod touch, which is a lot older (the one without the camera) also has this problem.

iPod touch (4th generation)

Posted on Apr 6, 2013 3:07 PM

Reply
1 reply

Apr 6, 2013 3:26 PM in response to ColinBickley

Does the iPod connect to other networks?

Does the iPod see the network?

Any error messages?

Do other devices now connect?

Did the iPod connect before?

Try the following to rule out a software problem:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on the router

- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

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ipod touch connects to wifi but wifi apps unable to work

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