please help

when I plug in my charger to my iPod the volume goes on mute (I can't make it louder or softer when it's plugged in) I've tried many different chargers and it still has the same problem. what do I do?

can anyone help?

iPod touch (4th generation)

Posted on Apr 6, 2013 10:00 PM

Reply
1 reply

Apr 7, 2013 2:03 AM in response to _diana

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

please help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.