13 Replies Latest reply: May 14, 2013 9:23 PM by stechico
luisfromvila nova gaia Level 1 Level 1 (0 points)

HI there,

 

After update to Mountain Lion  (combo) 10.8.3, I got problems in all machine.

 

I download files from app Sore and I got error 103, I passed for some posts and tried the solutions but without success.

 

If i download any file I got corrupted dmg file.

 

Tried also to update and reinstall the osx mountain lion without success.

 

Anyone to help ?

 

 

I post the install.log  to see the problem.

 

Apr  7 15:23:04 localhost Software Update[3039]: SoftwareUpdate: Skipping Content Locator from previous failure detection.

Apr  7 15:23:12 localhost Software Update[3039]: JS: 10.8.3

Apr  7 15:23:30 localhost Software Update[3039]: JS: Connected printer: MANUFACTURER:HP;MODEL:Color LaserJet 2600

Apr  7 15:23:30 localhost Software Update[3039]: JS: Connected printer: MANUFACTURER:HP;MODEL:HP Color LaserJet 2600

Apr  7 15:23:30 localhost Software Update[3039]: JS: Printing drivers update available for HP_LaserjetZJS. (return value 2)

Apr  7 15:23:30 localhost Software Update[3039]: JS: Connected printer: MANUFACTURER:HP;MODEL:Color LaserJet 2600

Apr  7 15:23:30 localhost Software Update[3039]: JS: Connected printer: MANUFACTURER:HP;MODEL:HP Color LaserJet 2600

Apr  7 15:23:30 localhost Software Update[3039]: JS: Printing drivers update available for HP_LaserjetZJS. (return value 2)

Apr  7 15:23:34 localhost Software Update[2311]: Acquired Lock: 503, 3039, 0

Apr  7 15:23:34 localhost Software Update[2311]: Releasing Lock: 503, 3039, 0

Apr  7 15:23:34 localhost Software Update[3039]: SoftwareUpdate: elapsed scan time = 32.4

Apr  7 15:23:34 localhost Software Update[3039]: SUAppStoreUpdateController: scan (f=0, c=0, p=1, r=1) found 041-9609, 041-7212, 041-9116

Apr  7 15:24:18 localhost Software Update[3039]: SUAppStoreUpdateController: start install session with 041-9609

Apr  7 15:24:18 localhost Software Update[2311]: Acquired Lock: 503, 3039, 0

Apr  7 15:24:18 localhost Software Update[3039]: SUAppStoreUpdateController: session began for products 041-9609

Apr  7 15:25:11 localhost installd[3056]: PackageKit: ----- Begin install -----

Apr  7 15:25:11 localhost installd[3056]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

Apr  7 15:25:11 localhost installd[3056]: PackageKit: packages=(

              "PKLeopardPackage <file://localhost/Library/Updates/041-9609/RAWCameraUpdate4.pkg>"

          )

Apr  7 15:25:11 localhost installd[3056]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “RAWCameraUpdate4.pkg”." UserInfo=0x7fb9c1a10520 {NSUnderlyingError=0x7fb9c1a223d0 "The file couldn’t be opened because it isn’t in the correct format.", NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root, NSURL=file://localhost/Library/Updates/041-9609/RAWCameraUpdate4.pkg, PKInstallPackageIdentifier=com.apple.pkg.RAWCameraUpdate4, NSLocalizedDescription=An error occurred while extracting files from the package “RAWCameraUpdate4.pkg”.} {

              NSFilePath = "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root";

              NSLocalizedDescription = "An error occurred while extracting files from the package \U201cRAWCameraUpdate4.pkg\U201d.";

              NSURL = "file://localhost/Library/Updates/041-9609/RAWCameraUpdate4.pkg";

              NSUnderlyingError = "Error Domain=NSCocoaErrorDomain Code=259 \"The file couldn\U2019t be opened because it isn\U2019t in the correct format.\"";

              PKInstallPackageIdentifier = "com.apple.pkg.RAWCameraUpdate4";

          }

Apr  7 15:25:12 localhost Software Update[3039]: SUAppStoreUpdateController: error installing product 041-9609: The update could not be expanded, and may have been corrupted during downloading. The update will be downloaded and checked again the next time that Software Update runs.

Apr  7 15:25:12 localhost Software Update[3039]: Removing 041-9609

Apr  7 15:25:12 localhost Software Update[2311]: Releasing Lock: 503, 3039, 0

Apr  7 15:25:12 localhost Software Update[3039]: SUAppStoreUpdateController: session ended for products 041-9609

 

Appstore.log

 

04/07/13 15:25:11.770 FRJSInterface: Sending OS update progress for updates (

    "<SUAppStoreUpdate 041-9609 (Digital Camera RAW Compatibility Update)>"

) (state=3 39.74% completed, includesCriticalUpdates=0) - {

    includesCriticalUpdates = "<FRJSObjectWrapper: 0x7fb1a9cec6d0>";

    status = "<FRJSObjectWrapper: 0x7fb1a91da840>";

    update = "<FRJSObjectWrapper: 0x7fb1a91fa050>";

}

04/07/13 15:25:12.277 FRJSInterface: Calling OS update callback with error Error Domain=SUAppStoreUpdateErrorDomain Code=103 "An error occurred while installing the updates." UserInfo=0x7fb1a90bd670 {NSLocalizedDescription=An error occurred while installing the updates., NSUnderlyingError=0x7fb1a4ee83f0 "An error occurred while extracting files from the package “RAWCameraUpdate4.pkg”."} for updates (

    "<SUAppStoreUpdate 041-9609 (Digital Camera RAW Compatibility Update)>"

)- {

    errorCode = 103;

    errorDomain = UnknownDomain;

    localizedErrorDescription = "An error occurred while installing the updates.";

    success = 0;

    update = "<FRJSObjectWrapper: 0x7fb1a97a2050>";

}

 

 

Anyone to help ?

 

Thanks..


iMac (27-inch Mid 2010), OS X Mountain Lion (10.8.3)
  • Linc Davis Level 10 Level 10 (168,930 points)

    Test after each of the following steps until the problem is resolved.

    Step 1

    If you're trying to install more than one update at the same time, do the installations one at a time.

    Step 2

    Triple-click the line below to select it:  

    /Library/Updates

    Right-click or control-click the highlighted line and select

    Services Open

    from the contextual menu. A folder should open. Move the contents to the Trash. You may be prompted for your administrator password.

  • luisfromvila nova gaia Level 1 Level 1 (0 points)

    Linc

     

    For step one

     

    I made one download at a time , not two at the same time.

     

    For the second step.

     

    I went to /Library/Updates delete the content of the folder  (with administrator password) and empty trash.

     

    Tried to do the update from apple store and got error 103

    I post log from apple store and from install.log.

     

     

    Applestore.log

     

    04/07/13 21:47:22.364 FRJSInterface: Calling OS update callback with error Error Domain=SUAppStoreUpdateErrorDomain Code=103 "An error occurred while installing the updates." UserInfo=0x7fbec5e64fa0 {NSLocalizedDescription=An error occurred while installing the updates., NSUnderlyingError=0x7fbec1cb12f0 "An error occurred while extracting files from the package “RAWCameraUpdate4.pkg”."} for updates (

        "<SUAppStoreUpdate 041-9609 (Digital Camera RAW Compatibility Update)>"

    )- {

        errorCode = 103;

        errorDomain = UnknownDomain;

        localizedErrorDescription = "An error occurred while installing the updates.";

        success = 0;

        update = "<FRJSObjectWrapper: 0x7fbec1865bc0>";

     

     

    Install.log

     

     

     

    Apr  7 21:46:25 localhost Software Update[6575]: SUAppStoreUpdateController: start install session with 041-9609

    Apr  7 21:46:25 localhost Software Update[5714]: Acquired Lock: 503, 6575, 0

    Apr  7 21:46:25 localhost Software Update[6575]: SUAppStoreUpdateController: session began for products 041-9609

    Apr  7 21:47:21 localhost installd[664]: PackageKit: ----- Begin install -----

    Apr  7 21:47:21 localhost installd[664]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

    Apr  7 21:47:21 localhost installd[664]: PackageKit: packages=(

                  "PKLeopardPackage <file://localhost/Library/Updates/041-9609/RAWCameraUpdate4.pkg>"

              )

    Apr  7 21:47:22 localhost installd[664]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “RAWCameraUpdate4.pkg”." UserInfo=0x7f880290ff70 {NSUnderlyingError=0x7f880292ec60 "The file couldn’t be opened because it isn’t in the correct format.", NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root, NSURL=file://localhost/Library/Updates/041-9609/RAWCameraUpdate4.pkg, PKInstallPackageIdentifier=com.apple.pkg.RAWCameraUpdate4, NSLocalizedDescription=An error occurred while extracting files from the package “RAWCameraUpdate4.pkg”.} {

                  NSFilePath = "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root";

                  NSLocalizedDescription = "An error occurred while extracting files from the package \U201cRAWCameraUpdate4.pkg\U201d.";

                  NSURL = "file://localhost/Library/Updates/041-9609/RAWCameraUpdate4.pkg";

                  NSUnderlyingError = "Error Domain=NSCocoaErrorDomain Code=259 \"The file couldn\U2019t be opened because it isn\U2019t in the correct format.\"";

                  PKInstallPackageIdentifier = "com.apple.pkg.RAWCameraUpdate4";

              }

    Apr  7 21:47:22 localhost Software Update[6575]: SUAppStoreUpdateController: error installing product 041-9609: The update could not be expanded, and may have been corrupted during downloading. The update will be downloaded and checked again the next time that Software Update runs.

    Apr  7 21:47:22 localhost Software Update[6575]: Removing 041-9609

    Apr  7 21:47:22 localhost Software Update[5714]: Releasing Lock: 503, 6575, 0

    Apr  7 21:47:22 localhost Software Update[6575]: SUAppStoreUpdateController: session ended for products 041-9609

    Apr  7 21:50:48 localhost Software Update[6442]: SoftwareUpdateCheck(Initial): timed out waiting for login

    Apr  7 21:50:48 localhost Software Update[6442]: SoftwareUpdateCheck(Initial): Continuing

    Apr  7 21:50:48 localhost Software Update[6442]: SoftwareUpdateCheck: checking for updates

    Apr  7 21:50:48 localhost Software Update[6442]: SoftwareUpdate: Scan for client pid 6442 (/System/Library/CoreServices/Software Update.app/Contents/Resources/SoftwareUpdateCheck)

    Apr  7 21:50:50 localhost Software Update[6442]: SoftwareUpdate: Using catalog https://swscan.apple.com/content/catalogs/others/index-mountainlion-lion-snowleo pard-leopard.merged-1.sucatalog.gz

    Apr  7 21:50:50 localhost Software Update[6442]: SoftwareUpdate: Skipping Content Locator from previous failure detection.

    Apr  7 21:50:58 localhost Software Update[6442]: JS: 10.8.3

    Apr  7 21:51:15 localhost Software Update[5714]: Acquired Lock: 200, 6442, 100

    Apr  7 21:51:15 localhost Software Update[5714]: Releasing Lock: 200, 6442, 100

    Apr  7 21:51:15 localhost Software Update[6442]: SoftwareUpdate: elapsed scan time = 27.7

    Apr  7 21:51:16 localhost Software Update[6442]: SoftwareUpdateCheck: scan found 0 recommended products

    Apr  7 21:51:16 localhost Software Update[6442]: SoftwareUpdate: 0 enabled config-data product(s):  (want active updates only)

  • Linc Davis Level 10 Level 10 (168,930 points)

    You're getting a corrupt download, probably because the server disconnects before it's complete. I've seen a couple of other reports like this today, so it may be a server issue. Try again tomorrow.

  • luisfromvila nova gaia Level 1 Level 1 (0 points)

    Hi there,

     

    Tried today and had the same problem

     

    Is there anyway to change from server on apple store ?

     

    Thanks in advanced.

  • Linc Davis Level 10 Level 10 (168,930 points)

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • luisfromvila nova gaia Level 1 Level 1 (0 points)

    Hi there,

     

    I'm replying in safe mode.

     

    But the problem stays the same

     

    Trying with other downloads but without success.

     

    apple store.log

     

    04/08/13 19:19:56.149 sending status (ClamXav): 0.394967 173.404026)

    04/08/13 19:19:56.151 ProgressObserver: Received download status change for uk.co.markallan.clamxav. Active state is 0. 39.50% Complete.

    04/08/13 19:19:56.655 sending status (ClamXav): 0.394967 173.404026)

    04/08/13 19:19:56.657 ProgressObserver: Received download status change for uk.co.markallan.clamxav. Active state is 0. 39.50% Complete.

    04/08/13 19:19:57.161 sending status (ClamXav): 0.394967 173.404026)

    04/08/13 19:19:57.162 ProgressObserver: Received download status change for uk.co.markallan.clamxav. Active state is 0. 39.50% Complete.

    04/08/13 19:19:57.212 ISHashedMASDownloadProvider: Hash mismatch (70ce20a88140ec09cc5d6da1e7b5cb0d should be 39acdf2d6603c9588b81974ecd4941bd)

    04/08/13 19:19:57.268 ISStoreURLOperation: Chose not to retry after error: Error Domain=ISErrorDomain Code=8 "Hash mismatch" UserInfo=0x7fd172d3edb0 {report-details={

        "bytes-read" = 10158080;

        "md5-computed" = 70ce20a88140ec09cc5d6da1e7b5cb0d;

        "md5-expected" = 39acdf2d6603c9588b81974ecd4941bd;

    }, NSLocalizedDescription=Hash mismatch}

    04/08/13 19:19:57.269 AssetDownloadOperation: Asset download cancelled/failed.  Will do retry #7? 0

    04/08/13 19:19:57.270 DownloadOperation: Download failed with error: Error Domain=ISErrorDomain Code=8 "Hash mismatch" UserInfo=0x7fd17550b240 {report-details={

        "bytes-read" = 10158080;

        "content-length" = 20740948;

        "md5-computed" = 70ce20a88140ec09cc5d6da1e7b5cb0d;

        "md5-expected" = 39acdf2d6603c9588b81974ecd4941bd;

        url = "http://a187.phobos.apple.com/eu/r1000/061/Purple/v4/3f/6c/fa/3f6cfa89-5d2a-a36c- 35d6-6cc52a614cb4/mzps8081884589570959704.pkg";

    }, NSLocalizedDescription=Hash mismatch}

    04/08/13 19:19:57.271 _applicationPathToUpgradeForBundleIdentifier "uk.co.markallan.clamxav" versionNumber "2.3.4"

    04/08/13 19:19:57.272 absolutePathForAppBundleWithIdentifier "uk.co.markallan.clamxav" path "(null)"

    04/08/13 19:19:57.273 no resultPath: 0 items in _applications

    04/08/13 19:19:57.274 _applications:(null)

    04/08/13 19:19:57.352 -[ISStoreURLOperation _runURLOperation] - load the URL from the bag if needed

    04/08/13 19:19:57.353 url:(null)  bagKey:report-error

    04/08/13 19:19:57.354 ISStoreURLOperation: Resolved bag entry [report-error, 0-nil] to https://p25-buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/reportErrorFromClie nt

    04/08/13 19:19:57.355 -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: https://p25-buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/reportErrorFromClie nt

    04/08/13 19:19:59.061 DownloadManifest: Wrote 1 downloads to the manifest

    04/08/13 19:19:59.063 sending status (ClamXav): 0.394967 173.404026)

    04/08/13 19:19:59.065 ProgressObserver: Received download status change for uk.co.markallan.clamxav. Active state is 0. 39.50% Complete.

     

    install.log

     

    Apr  8 19:29:44 localhost installd[360]: PackageKit: Extracting file://localhost/Volumes/Heimdall%20Suite%201.3.2/heimdall-suite-1.3.2.mpkg/Con tents/Packages/libusb100.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/usr/local/lib, uid=0)

    Apr  8 19:29:44 localhost installd[360]: PackageKit: Extracting file://localhost/Volumes/Heimdall%20Suite%201.3.2/heimdall-suite-1.3.2.mpkg/Con tents/Packages/heimdall-1.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/usr/bin, uid=0)

    Apr  8 19:29:44 localhost installd[360]: PackageKit: Extracting file://localhost/Volumes/Heimdall%20Suite%201.3.2/heimdall-suite-1.3.2.mpkg/Con tents/Packages/heimdall.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/System/Library/Extensions, uid=0)

    Apr  8 19:29:44 localhost installd[360]: PackageKit: Extracting file://localhost/Volumes/Heimdall%20Suite%201.3.2/heimdall-suite-1.3.2.mpkg/Con tents/Packages/heimdallfrontend.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Applications, uid=0)

    Apr  8 19:29:45 localhost installd[360]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “heimdallfrontend.pkg”." UserInfo=0x7fb90190ddb0 {NSUnderlyingError=0x7fb900c338d0 "The operation couldn’t be completed. cpio read error: Undefined error: 0", NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Applications, NSURL=file://localhost/Volumes/Heimdall%20Suite%201.3.2/heimdall-suite-1.3.2.mp kg/Contents/Packages/heimdallfrontend.pkg, PKInstallPackageIdentifier=au.com.glassechidna.heimdallSuite132.heimdall-fronte nd.pkg, NSLocalizedDescription=An error occurred while extracting files from the package “heimdallfrontend.pkg”.} {

                  NSFilePath = "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Applications";

                  NSLocalizedDescription = "An error occurred while extracting files from the package \U201cheimdallfrontend.pkg\U201d.";

                  NSURL = "file://localhost/Volumes/Heimdall%20Suite%201.3.2/heimdall-suite-1.3.2.mpkg/Co ntents/Packages/heimdallfrontend.pkg";

                  NSUnderlyingError = "Error Domain=BOMCopierFatalError Code=1 \"The operation couldn\U2019t be completed. cpio read error: Undefined error: 0\" UserInfo=0x7fb900c5c040 {destinationPath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Applications, offset=0, type=BOMCopierFatalError, sourcePath=/Volumes/Heimdall Suite 1.3.2/heimdall-suite-1.3.2.mpkg/Contents/Packages/heimdallfrontend.pkg/Contents /Archive.pax.gz, NSLocalizedFailureReason=cpio read error: Undefined error: 0}";

                  PKInstallPackageIdentifier = "au.com.glassechidna.heimdallSuite132.heimdall-frontend.pkg";

              }

    Apr  8 19:29:45 localhost Installer[532]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “heimdallfrontend.pkg”." UserInfo=0x7f872bd76680 {NSLocalizedDescription=An error occurred while extracting files from the package “heimdallfrontend.pkg”., NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Applications, NSURL=file://localhost/Volumes/Heimdall%20Suite%201.3.2/heimdall-suite-1.3.2.mp kg/Contents/Packages/heimdallfrontend.pkg, PKInstallPackageIdentifier=au.com.glassechidna.heimdallSuite132.heimdall-fronte nd.pkg, NSUnderlyingError=0x7f872bda9900 "The operation couldn’t be completed. cpio read error: Undefined error: 0"}

    Apr  8 19:29:45 localhost Installer[532]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

    Apr  8 19:29:45 localhost Installer[532]: IFDInstallController 2B829650 state = 7

    Apr  8 19:29:45 localhost Installer[532]: Displaying 'Install Failed' UI.

    Apr  8 19:29:45 localhost Installer[532]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

    Apr  8 19:29:49 localhost Installer[532]: No unstarted install windows: will not relaunch

  • Linc Davis Level 10 Level 10 (168,930 points)

    This looks like a server or network problem, not a problem with your computer. But try this:

     

    From the menu bar, select

      

    System Preferences Network

      

    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server, so be prepared to restore the previous settings if that happens.

  • luisfromvila nova gaia Level 1 Level 1 (0 points)

    Hi there

     

    thanks for your Awnser

    But let me tell you that this not solved the problem

     

    I attach a picture of my system prefrences network proxies.Screen Shot 2013-04-09 at 9.50.50 PM.png

  • Linc Davis Level 10 Level 10 (168,930 points)

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • luisfromvila nova gaia Level 1 Level 1 (0 points)

    HI there,

     

    Sorry

     

    But you have posted this before.

    The ideia is to make again the procedure ?

     

    Thanks in advanced

  • Linc Davis Level 10 Level 10 (168,930 points)

    That's what happens when a thread goes on too long. The only thing left to try is to reinstall OS X in Recovery mode. I doubt that it will help. I think the problem is external to your computer, as I wrote earlier.

  • 4stix Level 1 Level 1 (85 points)

    Hello Luis,

    With this one, (if not already resolved) since it is LaserJet related, I might suggest posting to the following links. Good Luck!


     

     

    http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support

     

    http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413

     

     

    I work for HP but my posts and replies are my own....Thank you!

  • stechico Level 1 Level 1 (5 points)

    I'm hoping I don't have to reinstall OS X but this is what goes on with my friend's when I try to update their software:

    May 15 12:07:17 primo App Store[250]: SUAppStoreUpdateController: found in cache: May 15 12:07:18 primo installd[308]: installd: Starting
    May 15 12:07:18 primo installd[308]: installd: uid=0, euid=0
    May 15 12:07:18 primo Software Update[250]: SoftwareUpdate: Scan for client pid 250 (/Applications/App Store.app/Contents/MacOS/App Store)
    May 15 12:07:28 primo Software Update[250]: SoftwareUpdate: Using catalog http://swscan.apple.com/content/catalogs/others/index-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog.gz
    May 15 12:08:41 primo Software Update[250]: JS: 10.8
    May 15 12:12:37 primo Software Update[285]: Acquired Lock: 502, 250, 0
    May 15 12:12:37 primo Software Update[285]: Releasing Lock: 502, 250, 0
    May 15 12:12:38 primo Software Update[250]: SUAppStoreUpdateController: scan (f=1, p=0, r=1) found 061-8475, 041-4546, 041-3708, zzzz041-9793, 041-9611, 041-5094, 041-4647, 041-8796
    May 15 12:13:51 primo Software Update[250]: SUAppStoreUpdateController: start install session with zzzz041-9793
    May 15 12:13:51 primo Software Update[285]: Acquired Lock: 502, 250, 0
    May 15 12:13:51 primo Software Update[250]: SUAppStoreUpdateController: session began for products zzzz041-9793
    May 15 12:13:51 primo Software Update[250]: SUAppStoreUpdateController: error downloading product zzzz041-9793: The file couldn’t be saved because you don’t have permission.
    May 15 12:13:51 primo Software Update[285]: Releasing Lock: 502, 250, 0
    May 15 12:13:51 primo Software Update[250]: SUAppStoreUpdateController: session ended for products zzzz041-9793
    May 15 12:14:08 primo installd[308]: installd: Exiting.

     

    I also tried your suggestions Linc (delete /Library/Updates content, reboot in safe mode, etc.) It still does the same behavior when I update theirs on the App Store. I press the "Update" button and then I see it load a status bar; then all of a sudden spitts out an alert-box (error 102).

     

    It's weird as I've installed previous purchases from the same App Store account beforehand as well.

     

    Please advise at your earliest convenience. I've been working on this problem for a week now. TIA