1 Reply Latest reply: Apr 7, 2013 1:39 PM by b noir
jubeleigh Level 1 Level 1

I have bought a New Computer as my Old one did it's HDD. I now have windows 8/64 bit  I/E 10 and am trying to Authorise my New Computer. I have downloaded the latest version and I got an ""unknown error -42110 "" .I went to te apple website and that says how to deactivate a SC folder or something in windows 7 or windows vista.

 

It also says to go to ""store|"" > Authorise Computer"" and I can't get anything,so I contacted  Apple support and I got some person called Gulab who sent me links to the same obsolete apple website which says exactly what I have said above.

 

I open iTunes and it lets me login with my apple id and says that I have $78.00 in credit and to be honest I can't understand the updated version/s let alone find how to ""Authorise "" my new computer.Gulab said to delete te sc Folder but the website (Apple) says this ios for windows 7 and windows vista.

 

Running around in circles. Apple website needs to be drastically updated instead of updating iTunes .

Completely confused and so is the support staff....lololooolololol


iPod nano, Windows 8, Internet explorer 10
Reply by b noir on Apr 7, 2013 1:39 PM Helpful

(1) There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.

 

The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.

 

If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:

 

wee boxy icon.png

 

Then you'll find the control in the Store menu:

 

authorise in 11.png

 

Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

 

wee boxy icon 2.png

 

(2) Some discussion on means of locating the SC Info folder on Windows 8 systems in the following topic:

 

TS1389 Re: How can you do this in windows 8?

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  • b noir Level 9 Level 9

    (1) There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.

     

    The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.

     

    If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:

     

    wee boxy icon.png

     

    Then you'll find the control in the Store menu:

     

    authorise in 11.png

     

    Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

     

    wee boxy icon 2.png

     

    (2) Some discussion on means of locating the SC Info folder on Windows 8 systems in the following topic:

     

    TS1389 Re: How can you do this in windows 8?