After my viber got deactivated, I tried to reinstall and put my number but it says an error occured and I'm not getting the code. Why is that? HELP

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After my viber got deactivated, I tried to reinstall and put my number but it says an error occured and I'm not getting the code. Why is that? HELP

I installed viber on my iPad and put my number not knowing that viber works on one device with the same number. I didn't know that the same number couldn't be used on two devices. After knowing, I deleted viber on my ipad and tried activating it from my phone again but it says an error occured and I'm not getting the code. Why is that? HELP

Posted on Apr 7, 2013 10:02 AM

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Answer 1

Apr 8, 2013 12:57 AM in response to sompyy

Hi,

This is an official representative of Viber Media.

Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn't help, contact our support team at http://support.viber.com and give them the details of the problem.

For more questions or technical support, please visit our official HelpDesk.

Thanks,

Viber

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Answer 2

Apr 7, 2013 10:40 AM in response to sompyy

Viber is not an Apple product. You can find their help pages here:

http://helpme.viber.com/

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