My MacBook Air freezes while I'm watching Netflix...

Hi annienicolev

I had the same thing going on last night. I re-installed the Microsoft Silverlight (a couple of times) and then it worked! Been watching "House of Cards" all evening today with no problem.

Try it out!

Funny that you should post this. The precise same thing just happened to me and I unboxed my Macbook Air just a few hours ago. I was watching Netflix full screen on Google Chrome, then it froze and there was an unsettling clicking from the inside of the computer. I rebooted it and it's working flawlessly again. It sounded like a hardware issue, so I thought I should bring it back to the store (I bought this computer to last me 3+ years; it is disconcerting to have an issue with it within several hours). If it's just a problem with Silverlight then maybe that is easily fixable...I'm not sure if it's worth having checked out!

Me too! I bought a refurbished mid-2012 macbook air 3 weeks ago, and this has already happened 3x, twice in Safari,once in chrome--Always when watching netflix full screen.

This problem reminds me of the pre-osX days when macs used to crash frequently--the screen just freezes and you can't do anything except a hard restart.

While the hard restart is annoying, the clicking noise is really disturbing...Any thoughts on what that might be? It doesn't sound like just the audio is skipping....it sounds more like hardware, possibly the fan. If it is hardware it sounds like something terrible is happening.

For those that reinstalled silverlight---have you had any more issuess?

For now I'm just not using full screen and it seems ok (though I would rather find a permanent solution). Since I'm still under warranty and backed up (plus addicted to netflix), I'm willing to risk it for now😎

I've now been watching Netflix on full screen, since I've updated (7 days) and it is working 100%!

I've had the exact same issue in both browsers many times. I'll try updating Silverlight and see how it goes...

fyi... i have taken my 11" mac book air to apple store in san francisco twice in a month to fix this problem. got it back yesterday... same thing. I am now under the impression that it's a netflix issue. every time i try to watch netflix (safari or chrome) it crashes. re-downloaded silverlight twice... same crash sitch, maybe 30 min into watching netflix. in fact re-downloaded silverlight as per instrux earlier tonight, watched netflix for 10 min... crashed. went to watch again, told me i had to uninstall silverlight (again) and re-download...

I have the exact same problem with Netflix. Freezes, Clicking Noise and have to do a hard restart each time.

My silverlight is up to date, I've uninstalled and reinstalled to no avail.

I'm just worried it's bad for the laptop to be making these noises and then the hard restarts can't be great either?

I am facing the same issue and have to do a hard restart. This has happenned only while watching netflix and in all the browsers. I will try updating Silver light and see but seeing the reviews do not have full confidence if its going to help.

Same here, just happend on a new 13 inch pro. Netflix, full screen.

Same problem. I'm gonna reinstal silverlight.

My macbook pro has been experiencing these problems too. It happens all too frequently considering my laptop isn't even a year old yet. I'll try Silverlight.

I've had the same problem since the day I got my macbook air. I brought it into the genius bar and they replaced several parts, which didn't fix it. I think they also completely wiped and rebooted the computer. It still freezes in fullscreen regardless of the browser I'm using. The screen freezes followed by a mechanical clicking sound and I have to hard reset. I even recorded it happening and brought the video to the genius bar and they had no idea what it was.

Same clicking/freeze problem, but not Netflix! Happened when only running Safari, playing 'Sirius' music .

MacBook Air < 6 mo old. OX X 10.9.4

Same problem here.

MBA mid 2012, watched a movie when it crashed/freezed and started clicking from inside.

Rebooting worked fine and solved it for now. Maybe graphics issue?

Would never again spend my money on these overpriced Apple devices.