Game progress not being synced between devices

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Level 1

5 points

Game progress not being synced between devices

I have an iPad 2 and iPhone 5 (iOS 6.1.3) and my game progress isn't being synced between devices. Both use the same Game Centre account and I have iCloud correctly set up on both devices. I do understand that some games don't support this feature but I have many games that definitely do yet they still don't sync. I did notice games that save data in the "Documents & Data" section do actually sync my progress between devices, but games like Cut the Rope, Where's my Water etc don't. I've tried searching online to find a fix for this issue but I can't find anything. Hopefully someone here has experienced the same thing and might be able to help, any help would be very much appreciated.

iPhone 5, iOS 6.1.3

Posted on Apr 7, 2013 2:15 PM

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Answer 1

fromsouth

Level 5

4,945 points

Apr 7, 2013 6:46 PM in response to AJR80

Hopefully by now you already found one of the threads here that talk about that game, not the first time I see that name. But if you didn't, there is always support website for every game out there. Normally all you have to do is go to that site and search for FAQ's. And if info is not there - email their support.

http://disney.go.com/WheresMyWater/

question that you want to ask "how do I sync progress between devices?", right?

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Answer 2

AJR80 Author

Level 1

5 points

Apr 8, 2013 9:55 AM in response to fromsouth

Hi, thanks for the reply. I see to be having this issue for most of my games. Does a game have to save data in the "Documents & Data" section of icloud before game progress can be synced between devices? I did notice that any game that stores data there sync's progress just fine. Are all games supposed to save data there?

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Answer 3

fromsouth

Level 5

4,945 points

Apr 8, 2013 10:26 AM in response to AJR80

AJR80 wrote:

Are all games supposed to save data there?

Only the games that are compatible. Most aren't

That is why I referred you to their support. It can be happening by connecting to itunes, by connecting to game server, by connecting to Facebook, all depends on particulars of that game.

http://disneyinteractivestudios.custhelp.com/app/answers/detail/a_id/3768/kw/%C2 %A0my%C2%A0water

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Answer 4

AJR80 Author

Level 1

5 points

Apr 8, 2013 10:59 AM in response to fromsouth

I already contacted Disney Mobile support, unfortunately they weren't much help. They recommended I contact Apple but my divice is no longer eligible for assistance from Apple unless I pay. Apple has the worst customer service, I think they only give you assistance for the first six months, then you have to buy Apple Care to continue getting customer service.

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