2 Replies Latest reply: Apr 8, 2013 12:17 PM by Jessiesv
Jessiesv Level 1 Level 1 (0 points)

I keep crashing, it goes black, randomly_stops_working


iMac, OS X Mountain Lion (10.8.3)
  • Linc Davis Level 10 Level 10 (169,665 points)

    The next time you have the problem, note the exact time: hour, minute, second.

     

    If you have more than one user account, these instructions must be carried out as an administrator.

     

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Jessiesv Level 1 Level 1 (0 points)

    THANK YOU SOOO MUCH LINC!!!

     

    I have printed out your recommendation.  I actually have a log of each time this has happend, and I can go back in time to see a comparison between the log and what you suggested to me.  YOU ARE AMAZING!! 

     

     

    In a sad way, I can't WAIT for this darn error to happen again, just to test out what your advise and information does for my computer!! 

     

    Thank you again for your help!  I'll keep you posted!!!

     

    YOU ROCK!!

    Jessie Valverde

     

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