java runtime... please help...

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Level 1

11 points

java runtime... please help...

I have an 1 macbook pro and 2 MacAirs, all are using OS X 10.8.3 and safari 6.0.3 and all have the same settings... re pop up windows... 64 bit... etc.. etc... with one mac air i can access a web page (dlink) that uses java... and the other 2 laptops have problems... i get repeated messages that i need to install java runitime and make sure that it is activated in my prefferences... it is... but it still does not work.. i have retsarted the machines.. etc.. etc.. please help...

Posted on Apr 8, 2013 12:56 PM

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Answer 1

varjak paw

Level 10

170,200 points

Apr 8, 2013 12:57 PM in response to panahead

Did you actually download Java from Oracle and install it on those two laptops? Or did you just checkmark the box in the Safari preferences?

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Answer 2

panahead Author

Level 1

11 points

Apr 8, 2013 1:05 PM in response to varjak paw

yes... i downloaded and updated the java update from oracle on both machines...

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Answer 3

panahead Author

Level 1

11 points

Apr 8, 2013 1:09 PM in response to varjak paw

here is what i downloaded and installed...

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Answer 4

varjak paw

Level 10

170,200 points

Apr 8, 2013 1:12 PM in response to panahead

Open the Java control panel (from the system preferences) and confirm in the Security tab that "enable Java content in the browser" is checkmarked. You may also need to adjust the security level. Confirm also that Java is enabled in the run time settings ("view") on the Java tab.

Hope this helps.

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Answer 5

panahead Author

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11 points

Apr 8, 2013 1:22 PM in response to varjak paw

it is enabled... and the security is the same for all 3 computers... and it is also enabled in the run settings... it is very puzzling??? not sure what else to do?

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Answer 6

panahead Author

Level 1

11 points

Apr 8, 2013 1:57 PM in response to panahead

the security setting are all the same... set at "high" (recomended)

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Answer 7

Eric Root

Level 10

684,015 points

Apr 8, 2013 2:27 PM in response to panahead

You might try this test:

Java Test

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Answer 8

panahead Author

Level 1

11 points

Apr 8, 2013 4:35 PM in response to Eric Root

thanks... i ran the test and it said "inactive plug-in"...

then i did all of the suggested fixes...

» Enable Java through your Web browser

» Clear Oracle Java Cache on Mac OS X

» Restore Java 6 after uninstalling Java on Mac OS X

» System Requirements

and i am still getting the same inactive plug-in message? i restarted the computer... quit and restarted safari? i am able to access the website that needs the java plug in when using firefox... but not with safari... safari seems to be running at 64 bit? here is a screen shot of safari info...

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Answer 9

mmitha

Level 1

85 points

Apr 8, 2013 4:48 PM in response to panahead

Dose it show Java in  / System Preferences? If it dose what version dose it show there?

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Answer 10

panahead Author

Level 1

11 points

Apr 8, 2013 4:50 PM in response to mmitha

it does show it... and it says that it is the recomendend version of java 7 last update at 4:48pm 4/8/13 (2 minutes ago)

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Answer 11

mmitha

Level 1

85 points

Apr 8, 2013 6:55 PM in response to panahead

After doing everything you mentioned you have done. I would recommend consulting w/ Oracle/Java for additional assistance. In the mean time I keep look and update you if I find anything new.

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Answer 12

panahead Author

Level 1

11 points

Apr 8, 2013 6:59 PM in response to mmitha

thank you... it is very puzzling to me and it is driving me nuts trying to figure out why it works on one laptop and not the other 2? all through the same router ec....

?????

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Answer 13

soupcook

Level 1

4 points

Apr 9, 2013 3:35 AM in response to panahead

I purchased a new iMac 27" computer about a month ago (my first Apple). Since then every single step has been a learning experience.

I, too, am experiencing the same issue with the Java 7 Version 17 issue. I am a photographer and cannot download and use the ROES software I need to complete my business.

I confirmed everything suggested here. I also reduced my Java Control Panel>Security to Medium with no results.

How is it that Apple can just take away access like this? Why isn't Apple working to resolve this issue and inform us what to do?

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Answer 14

mmitha

Level 1

85 points

Apr 9, 2013 7:05 AM in response to soupcook

Soupcook,

Apple took disabled Java because of security loop holes found in Java a few months ago. Also since the issue was found in Java which is owned my Oracle, its Oracle that would have to address the issue which they have. I did have Java blocked as well, but after installing the fixed version (Java 7) I have not experienced any similar issues. I am still looking for solutions for Panahead and will post it as soon as I find one which would also assist you I hope.

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Answer 15

soupcook

Level 1

4 points

Apr 9, 2013 7:13 AM in response to mmitha

I appreciate the reply. It just seems a little wierd that Apple is this difficult to deal with. If they take the "Big Brother" role and dictate to 100,000's of Mac users that their computer will or will not work with Java, then they should be working very hard on the Users' behalf to resolve the issue. We have business to conduct and cannot.

Java requires that help be paid for by the minute. That is not helpful...especially if Java blames Apple for the issue (I don't know what they will actually do). But the Java site says Java 7 Version 17 will fix the issue...it has not for me (and others it appears).

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