Previous 1 2 Next 25 Replies Latest reply: May 3, 2013 9:18 AM by fdelorme
louiexiv Level 1 Level 1 (0 points)

Within the last few hours, I have received the following rejection notices (excerpts provided) from two different servers:

 

Recipient address: XXX@XXX

Reason: Rejection greeting returned by server.

Diagnostic code: smtp;554-m1pismtp01-014.prod.mesa1.secureserver.net Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.

Remote system: dns;smtp.secureserver.net (TCP|17.172.81.2|57082|216.69.186.201|25) (m1pismtp01-014.prod.mesa1.secureserver.net)


Original-envelope-id: 0MKZ00IWZ5344E10@st11p00mm-asmtp003.mac.com

Reporting-MTA: dns;st11p00mm-asmtp003.mac.com (tcp-daemon)

Arrival-date: Tue, 09 Apr 2013 06:09:05 +0000 (GMT)

and

Recipient address: XXX@XXX

Reason: Rejection greeting returned by server.

Diagnostic code: smtp;554-mx1.cbeyond.com Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.  Please reference the following UR

Remote system: dns;mx1.cbeyond.com (TCP|17.172.81.2|35647|50.20.30.21|25) (mx1.cbeyond.com)


Original-envelope-id: 0MKZ00MZ2ASG5R90@st11p00mm-asmtp003.mac.com

Reporting-MTA: dns;st11p00mm-asmtp003.mac.com (tcp-daemon)

Arrival-date: Tue, 09 Apr 2013 08:12:16 +0000 (GMT)

I received these rejection notices when I used my icloud.com email address and my me.com email address.

 

My online research indicates that these rejection notices are due to reputation problems with, or the outright blacklisting of, the server through which I am attempting to send the emails -- i.e. Apple's servers.

 

Anyone else seeing this?

 

I sent feedback via the non-responsive online web mechanism, but that hardly seems sufficient for a problem involving Apple's email servers. Anyone have a better idea where I should report this problem or send the full rejection notices?


OS X Mountain Lion (10.8.3), iMacs, MacBook, and iPhone 4
  • Alex Dupuy Level 1 Level 1 (5 points)

    I am seeing the same problem with my mac.com e-mail address - given that it is occurring with all three domains, it is probably an IP range blacklist and not directly related to SPF or other domain data.

     

    Update: http://www.rackaid.com/resources/cannot-send-email-blacklisted/ has a good description of the problem - and it seems like the Cisco IronPort SenderBase Security Network (http://www.senderbase.org/senderbase_queries/rep_lookup?search_name=17.172.81.1& action%3ASearch=Search) is indeed responsible for our problems - although there is little that we can do about it except wait for Apple to clean up the problem with the iCloud SMTP delivery systems.

  • louiexiv Level 1 Level 1 (0 points)

    Thanks for the links.

     

    BTW, I was able to resend a rejected email from my iPhone without any problem. It must use a server with a better reputation. I guess a smartphone is not a good tool for broadcasting spam or whatever caused the problem with the other server address(es).

  • Jennifer Mitchell1 Level 1 Level 1 (5 points)

    Same problem here, been getting the same two error messages, only occasionally.

  • Karen.S. Level 1 Level 1 (0 points)

    I am experiencing the same email rejections. Thank you for posting your findings. Is there any way to know whether Apple is working to resolve the issue? And possibly an expected time for completion?

  • bolderite Level 1 Level 1 (0 points)

    Same issues here for the last two days, even when I am sending emails to myself -- so even Apple has blacklisted itself?!  How do we get this addressed as this is my business email!

  • Alex Dupuy Level 1 Level 1 (5 points)

    The problem seems to have stopped for me (although perhaps I just haven't sent any e-mails to domains using the SenderBase reputations in the past few days) but I had a few work-arounds while I was affected:

    1. (least desirable, but easiest): send e-mail from my GMail account, with Reply-To: header set to my mac.com address
    2. (more desirable, slightly trickier): add SMTP server for my ISP (Verizon) and select it as the default SMTP server for my  iCloud account - for some ISPs this may only work from home, but Verizon uses an SSL connection on port 465 with username/password login, so I can use this anywhere.  See links below for instructions.
    3. (may not work for everyone): as the blacklisted SMTP server(s) are not used for all iCloud accounts, some people reported that re-sending the e-mail from an iPhone worked fine - presumably these use different infrastructure from the MacOS systems

     

    Excellent YouTube video showing how to add SMTP servers and set them as the default for a MacOS mail account: http://www.youtube.com/watch?v=5sqBTVVHjfg&noredirect=1 - be sure to Like this if you find it helpful.

     

    Setting default SMTP server for MacOS Mail: http://email.about.com/od/macosxmailtips/qt/Specify_a_Preferred_SMTP_Server_for_ a_Mac_OS_X_Mail_Account.htm

     

    Setting additional SMTP servers on iOS (although iPhone/iPad/iPod e-mail doesn't seem to have this problem at the moment, could be useful in future): http://support.apple.com/kb/ht4519

     

    Verizon SMTP server information: https://www22.verizon.com/Support/Residential/internet/highspeed/email/setup+and +use/questionsone/86782.htm

  • louiexiv Level 1 Level 1 (0 points)

    Alas, I am still seeing some emails to some addresses bouncing back. Oddly enough, the last one had a main recipient and a cc:, but only the copy was bounced, not the delivery to the main recipient.

     

    I have to believe that Apple takes this problem seriously and tries to fix it. Of course, the more people who leave feedback reporting the problem, the more pressure Apple may feel to solve the problem quickly.

     

    I just unchecked the box that says "use only this server." I would hope that Mail.app would keep trying any and all other servers until the message finally goes out to everyone, but I'm not sure that's how it works.

  • Alex Dupuy Level 1 Level 1 (5 points)

    louiexiv wrote:

     

    I just unchecked the box that says "use only this server." I would hope that Mail.app would keep trying any and all other servers until the message finally goes out to everyone, but I'm not sure that's how it works.

     

    Unfortunately, not quite.  When Mail.app contacts a server, and the server accepts the e-mail message, it is done with it, and if the server that accepted the message then is unable to deliver the e-mail to its final recipient for any reason (like poor reputation) it is too late for Mail.app to do anything like trying to re-send via another server

     

    The only time that unchecking  "use only this server" will help is if the iCloud SMTP servers are unreachable due to network connectivity problems or iCloud server downtime (this has been a problem in the past as well).  If Mail.app cannot contact the iCloud server then it will notify you and ask if you would like to try another server - but this happens shortly after hitting the Send button.

     

    If you are still seeing bounces, I would suggest keeping your ISP as the default server for another few days.

     

    Also, unless the To and CC recipients are in the same domain, it is not unexpected that "poor reputation" bounces could affect only one or the other.  The iCloud servers will contact the SMTP servers for the domain of each recipient (e.g. icloud.com, gmail.com, msn.com) separately, and depending on whether they use the SenderBase reputation, only some of them may reject the message.

     

    @alex

  • Velcr0 Level 1 Level 1 (0 points)

    I've been getting a lot of bounce backs myself the past few weeks.

     

    I've looked in the email headers, and the IP addresses are

     

    17.172.81.0

    17.172.81.1

    17.172.81.2

     

    They seem to be blacklisted by Lashback and Sorbs-spam.

     

    ugh

  • John... Level 1 Level 1 (135 points)

    Anyone tried using the alternative SMTP

     

    p01-smtp.mail.me.com

     

    Seemed to fix the issue for me...(Ithink!)

     

    John

  • louiexiv Level 1 Level 1 (0 points)

    Since Apple apparently cannot fix a reputation problem immediately, the only sure fix seems to be to use an alternative smtp server address without the reputation problem. If p01-etc. works for you, great! There are others, too.

  • John... Level 1 Level 1 (135 points)

    Hello,

     

    Would it be possible to list some of the other alternatives please?

     

    John

  • louiexiv Level 1 Level 1 (0 points)

    John says this works:

     

         p01-smtp.mail.me.com

     

    These have worked for me:

     

    • whatever my iPhone uses
    • p03-smtp.mail.me.com
    • p99-smtp.mail.me.com

     

    Perhaps others can list some additional alternatives?

  • anne062 Level 1 Level 1 (0 points)

    I too keep getting this Rejection/reputation response on different emails. I am in Italy and the emails usually work but then all of a sudden they don't. I'm not up on what all this means and waht i need to do though from what you and others wrote, it seems to be APPLES fault. IF so will it work again in time? If so i'll send from Gmail as you suggested.

     

    This is w hat I"m getting :

    Reason: Rejection greeting returned by server.

    Diagnostic code: smtp;554-mtalibero01.libero.it Your IP 17.172.81.0 is rejected due to poor reputation. For further information contact your provider.

     

    I am sending from Mac.com on a 10.4.11 OS and our provider is Alice.it

     

     

    I am wondering if it's not a problem relating to how LIBERO and MAC or apple communicate, maybe Apple has updated some software that now no longer allows such communications to work?

     

    <Email Edited by Host>

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