Emails from .mac or .me emails being bounced by Cisco Ironports

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Level 1

5 points

Emails from .mac or .me emails being bounced by Cisco Ironports

Is anyone else having problems with their .mac or .me email being bounced by Cisco Ironports? Mine recently began bouncing when sending email to my wife at work. She investigated it with their IT team and got the following response.

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We did some research and with the system administrators assistance we've figured out what is causing this. Seems that a lot of @mac.com accounts have been compromised lately and have earned themselves a bad reputation with our spam blocking service, Cisco IronPorts. What this means is that it's not any settings on either side, nor anything we control but it is in Apple's court to remedy the issue with their e-mail servers to get a proper reputation again. This is causing e-mails to be blocked from @mac.com, @me.com and @icloud.com accounts worldwide.

Posted on Apr 9, 2013 10:42 AM

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Answer 1

Apr 15, 2013 8:20 AM in response to Norman Doyle

I too am having this same issue with my mac.com. It is very frustrating when you are trying to get work out and it is being blocked. I had to resort to using an old email address for clients which is going into their junk folder. If you should hear of any solution, I would be extremely grateful.

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Answer 2

hennigan

Level 1

0 points

Apr 18, 2013 10:31 AM in response to Norman Doyle

I have also been having this issue for the last several weeks. Apple seriously needs to adjust whatever is causing outbound emails to get flagged. Apple also has the ability to work on their end to remove accounts that cause our email accounts to be lumped in with those causing the bad reputation. They also have the ability to work with upper level people at the companies where the rejection as spam is occuring, to help create specific algorithms to work around this for those not at fault. This has caused major disruptions in my business and is strangly unpredictable. Sometimes I get rejected, and sometimes it goes through to the same address. It doesn't make any sense to me but then again, I'm not a programmer. APPLE, PLEASE FIX THIS!

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