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chelseafromsc Level 1 Level 1

iMessage was not working, so I decided to update my phone. When I did, it showed a symbol on the screen to connect to iTunes. When I plugged it into the computer, iTunes tried to restore it bt said it was unable to. Now, my phone is just frozen on that "connect to itunes" image and will not do anything else even if I restart it.


iPhone 4
Reply by stevejobsfan0123 on Apr 9, 2013 5:36 PM Helpful

iMessage is temporarily down: http://apple.com/support/systemstatus/

 

Likely either you or the computer did something to interrupt the update process. Your only option now is to restore. See http://support.apple.com/kb/HT1808.

 

In the future, update through Wi-Fi to prevent potential problems caused in iTunes.

Updating iOS

Reply by TheMaxxMann on Apr 9, 2013 5:37 PM Helpful

Your phone is stuck in recovery mode, you are going to have to hold down the home button while you plug it in to itunes and restore through recovery mode.

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