HT203433: Get help using Automatic Downloads for purchased Apps, Music, and Books

Learn about Get help using Automatic Downloads for purchased Apps, Music, and Books
Isaac.b123
Level 1 (0 points)

Q: How do I actually speak to a real person

I need to contact iTunes regarding an issue, as my daughter has spent over £100 on coins on a my little pony game, she is only 6, I need to clarify that that's where the money gas gone, and hopefully get it back. iTunes make it impossible to contact them direct, very frustrating

iPad 2 Wi-Fi, iOS 6

Posted on Apr 10, 2013 2:48 AM

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Isaac.b123

Q: How do I actually speak to a real person

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  • by varjak paw,

    varjak paw varjak paw Apr 10, 2013 7:59 AM in response to Isaac.b123
    Level 10 (169,890 points)
    Apr 10, 2013 7:59 AM in response to Isaac.b123

    First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPad. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:

     

    http://support.apple.com/kb/HT4213

     

    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:

     

    http://www.apple.com/support/itunes/contact.html

     

    They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).

     

    The contact link it, by the way, rather easily found by clicking the Support tab above and going through the Contact Apple Support area in the middle of the page. Just FYI for the future.

     

    Good luck.