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babygenta Level 1 (0 points)

Facetime on my Iphone 5 don't appears on setting so im not able to use it, what m I suppposed to do to make it work ?

iPhone 5, iOS 6.1.3
  • Rudegar Level 7 (25,510 points)

    If the phone was bought in the middle east it may have been removed

  • KiltedTim Level 9 (50,320 points)

    Where did you get the phone? It is banned by law in some countries in the Middle East. It has been permanently removed from phones sold in KSA and UAE and will be removed from phones sold in other Middle Eastern countries if they are used with SIM cards from outside the country of origin.


    If the phone didn't come from the Middle East, check Settings>General>Restrictions and make sure it's not disabled there.

  • babygenta Level 1 (0 points)

    Actualy bought it in eastern europe, i dont really know where phone came from but i dont see facetime on Restrictions, what should I do ?

  • babygenta Level 1 (0 points)

    is there anyway to make it work if its removed ? actually bought my phone in eastern europe

  • Ralph9430 Level 6 (17,636 points)

    If you purchased your iPhone in the UAE or one of a few other countries, mostly in the Middle East, you do not have and cannot get FaceTime. It is banned by the governments in those countries.


    If you purchased your phone elsewhere keep in mind that there is no FaceTime app on any of your Home screens on the iPhone. You must select the person you want to FaceTime in your Contacts app. Once you had the persons contact then scroll down to the bottom of the contact and find the FaceTime button. Tapping that button will initiate a FaceTime call.

  • babygenta Level 1 (0 points)

    thank you

  • KiltedTim Level 9 (50,320 points)

    What does it say under Settings>General>About>Model?


    I'm willing to bet that you didn't buy it from an authorized source. You bought a gray market phone that originated in the Middle East.


    If that's the case, there is no way to get Facetime on that phone. Ever.

  • babygenta Level 1 (0 points)

    it says MD298AE/A

  • KiltedTim Level 9 (50,320 points)

    That phone originated in KSA.


    Facetime is permanently removed from it. There is no way to ever get facetime on that phone.

  • babygenta Level 1 (0 points)

    I can see thanks alot

  • Maz K Level 1 (0 points)

    Hi there,


    Please give correct advice.


    My phone ends in AE and it has FT running on it!





  • KiltedTim Level 9 (50,320 points)

    Then it was illegally hacked.

  • Maz K Level 1 (0 points)

    Actually Not!


    Bought from Xcite in Kuwait, in a sealed box, with receipt and guarantee, and like 1000's of other ...AE models, they work perfectly well in Kuwait.


    For your information, KSA models facetime works perfectly well in Lebanon, Syria and other ME countries.


    So now you can correct 'your most definitive and explicit advice' when you say that it 'don't work, ever' because, apparently it does, unless ever in your vocabulary means... sometimes...  


    BTW, I'm not going to get into some slanging match about this because n matter what ANYBODY says, it's not going to stop my FT working on my phone.

  • iPhone_Warrior Level 3 (660 points)

    According to this Apple article:

    Only Viva and Zain are authorized to sell the iphone in Kuwait by Apple. What you have is an imported phone from another country.

    If you ever need warranty service on that phone you will realize why you need to buy from an authorized source.

    Good luck.

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