I have a new hard drive and itunes and my computer (windows XP) no longer recognise my ipod. I also had the problem with the registry keys not being present but this has now been fixed. However i can no longer link my ipod up with itunes.

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I have a new hard drive and itunes and my computer (windows XP) no longer recognise my ipod. I also had the problem with the registry keys not being present but this has now been fixed. However i can no longer link my ipod up with itunes.

When I first tried itunes with my new hard drive there was the problem with the registry keys but something also flagged up about needing a signed driver. Is this anything to do with why Itunes and my computer no longer recognises when my ipod is linked up? Whatever i try under 'devices' my ipod is never available to sync up. If anyone can help I would be most grateful.

iPod touch, Windows XP

Posted on Apr 10, 2013 1:12 PM

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Answer 1

lllaass

Level 10

210,411 points

Apr 10, 2013 1:17 PM in response to richhh182

Try:

Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

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Answer 2

richhh182 Author

Level 1

0 points

Apr 14, 2013 12:57 PM in response to lllaass

Thanks for your reply. Unfortunately this has not worked. I didn't have quicktime to begin with so I don't know if that makes a difference? After following the instructions, I get the "registry keys missing" problem appear again (which I've subsequently fixed again) and then when I connected the ipod I got the following message - 'Device driver software was not successfully installed'.

I've tried windows update but this doesn't do anything as '...the service is not running'.

Any suggestions?

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