HT204380: Use FaceTime with your iPhone, iPad, or iPod touch

Learn about Use FaceTime with your iPhone, iPad, or iPod touch

shanneca76

Level 1 (0 points)

Q: Face Time Sprint users

I was able to use my facetime without wifi, but now I can not....What happened and is there a way to get this service back

iPhone 4S, iOS 6.1.3

Posted on Apr 10, 2013 2:01 PM

I have this question too

Q: Face Time Sprint users

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Helpful answers

by vandyjay,

vandyjay May 2, 2013 12:27 PM in response to shanneca76
Level 1 (10 points)

May 2, 2013 12:27 PM in response to shanneca76

Same issue here. Wifi facetime is fine, 3G facetime will only show connecting, but never connect successfully.

Nothing changed on my end. I think it's an Sprint issue.
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by ChrisJ4203,

ChrisJ4203 May 2, 2013 12:34 PM in response to vandyjay
Level 9 (59,931 points)

iPhone

May 2, 2013 12:34 PM in response to vandyjay

Facetime will only work on cellular when, 1) you have it turned on it settings, 2) the carrier supports it.

If you have it turned on in settings and it is activated, then I would contact the carrier and see what the problem might be at their end.
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by vandyjay,

vandyjay May 7, 2013 1:26 PM in response to ChrisJ4203
Level 1 (10 points)

May 7, 2013 1:26 PM in response to ChrisJ4203

1. yes, it's turned on. 2. sprint does support it.

Contacted both Sprint and Apple, neither could do anything or find anything wrong with it.
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by ChrisJ4203,

ChrisJ4203 May 7, 2013 1:29 PM in response to vandyjay
Level 9 (59,931 points)

iPhone

May 7, 2013 1:29 PM in response to vandyjay

The only support document regarding troubleshooting Facetime is http://support.apple.com/kb/TS3367

User troubleshooting on the phone is restart, reset, restore from backup, restore as a new device.
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