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the volume scroll is not appearing when playing the music

yesterday i updated my phone with a video file which i think had virus in it. when i opened it, it waes not working so i deleated it. Today when I m playing the music the volume wheel as well as the scroll area is not appearing & no music is being played but when I am using the headphones its worrking as well as the scroll & wheel appeares

iPhone 4S, iOS 6.1.3

Posted on Apr 11, 2013 6:54 AM

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3 replies

Apr 11, 2013 6:56 AM in response to shine28

No, you didn't get a virus.


Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.

the volume scroll is not appearing when playing the music

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