3 Replies Latest reply: Apr 15, 2014 3:47 PM by Draga
barbst Level 1 (0 points)

Why can't I open a document in Adobe Reader?

MacBook Pro, Mac OS X (10.6.8)
  • Eustace Mendis Level 7 (25,330 points)

    More details please.

    Is the document on your computer or on-line?

    What is suffix on the document name (the three letters after nameoffile. )?

    What version of Adobe Reader?

  • Templeton Peck Level 9 (61,397 points)

    barbst wrote:


    Why can't I open a document in Adobe Reader?


    How on Earth would we know?

  • Draga Level 1 (0 points)

    I have been having the same issue since January. Oddly, I can read the docs that I scan as pdf on my iPad but not on my Mac or PC. I receive the following message:


    "Adobe Reader could not open '_____.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."


    It doesn't matter if I use Safari, Chrome, etc.


    I have the most up to date Adobe products.