Currently Being ModeratedApr 11, 2013 10:04 AM (in response to RAFREEB)
Update: I just called Apple CANADA about this and spoke with "Logan" who solved this for me. He confirmed that there is no where here to repair or replace an iphone and that the Apple store in Ottawa would have made the final "call" which to me is really not right but, Logan solved my issue. I am just going to mail this in for a replacement instead of going all the way to Ottawa to perhaps not have my case information honored by the store there.
Fortunately, once again the help I got in the end worked out but, there is way too much confusion here about what Applecare can do for you or not. My next step was to have someone from Apple call the store manager as their response was totally unacceptable. If Apple has told me they are replacing my phone then the stores anywhere should honor that. Oh and THANK YOU TO SUMMER AND LOGAN but, the Ottawa store not so much.