13 Replies Latest reply: Apr 17, 2013 1:23 PM by Seth Myhre
scorrybrek Level 1 (0 points)

I have the update refered to as 10.8.3, which remains in permanent residence no matter how many times I restart the computer. It will not install. Could this be a virus?


iMac, OS X Mountain Lion (10.8)
  • thomas_r. Level 7 (30,742 points)

    This is not a virus, or any other kind of malware.

     

    What, specifically, is happening? Is the update giving any kind of error message? What version of Mac OS X are you currently running? (See About This Mac in the App,e menu.) have you tried repairing your hard drive with Disk Utility? If not, try that:

     

    http://pondini.org/OSX/DU6.html

  • scorrybrek Level 1 (0 points)

    Sorry been away for a short while.

    current MAC version is OS X 10.8.2  (12C60)

    APP store update reminder. click on update and enter password. Requires restart. Computer restarts without installing update. round and round in circles. No error message. Just restarts each time. Thereafter will not allow updates on other applications because I dont have latest version... 10.8.3 which it wont update

  • thomas_r. Level 7 (30,742 points)

    Did you try repairing the hard drive? If so, what was the result?

  • Seth Myhre Level 2 (325 points)

    Start up on the recovery partition by holding Cammand + R on restart then start as Thomas said with repairing the permissions and disk using Disk Utility from that partition. Then try the update again. If that doesn't work I would manually download the Combo Update from Apple and install it: http://support.apple.com/kb/DL1640

  • scorrybrek Level 1 (0 points)

    'Verify disk' was good, no 'repair disk' was indicated. 'Repair Disk Permissions' spent some time correcting what I take to be errors. Thereafter I returned to update at APP store; restart to install. The system restarted without installing update, again. Of course will still not update other apps like Aperture because system doesn't have 10.8.3 on board.

  • scorrybrek Level 1 (0 points)

    Thanks Seth. Appreciate input. Bear in mind though I am "relatively" Apple computer illiterate. I do know PCs a little better than MACs and would cope better. Start up on recovery partition.... lost me with first sentence, I'm afraid.

  • thomas_r. Level 7 (30,742 points)

    In that case, try installing the larger Mac OS X 10.8.3 combo update from here:

     

    http://support.apple.com/kb/DL1640

     

    If that doesn't work, you may need to try reinstalling the entire system, which can be done right on top of the existing system without disturbing your files. (In theory... it's wise to have good backups before attempting that, just to be safe.)

  • Seth Myhre Level 2 (325 points)

    No problem. Just for your information holding down the Command key(the key next to the Space bar on an Apple Keyboard) and the R key durring restart will force the computer to start up in a hidden recovery partition on your computer where you can make repairs to the disk or reinstall the operating system. Don't worry if you don't understand what I just said though. I would download the combo updater as Thomas and I pointed out above.

  • scorrybrek Level 1 (0 points)

    Seth gave me that link and have downloaded it and it appears to be installing now. I have a full 1TB back up disk plugged permanently into one of the ports and wondered whether this might be causing a 'hang'?

  • scorrybrek Level 1 (0 points)

    Thanks for that, Seth. It advises that installation was successeful, so I'll now restat.

    Is it possible that this will be required for all system updates? Seems a bit clunky to me.

  • thomas_r. Level 7 (30,742 points)

    Seth gave me that link and have downloaded it and it appears to be installing now.

     

    Yup, missed that when I posted.

     

    I have a full 1TB back up disk plugged permanently into one of the ports and wondered whether this might be causing a 'hang'?

     

    No, that should not be a factor. What has probably happened is that something in your system has become corrupt. How that might have happened is a question that will probably never be answered at this point. Installing the combo update may fix that, because it will replace a lot of your system files. If it doesn't, the reinstall I mentioned earlier should do the trick.

     

    Is it possible that this will be required for all system updates? Seems a bit clunky to me.

     

    No, this is definitely an unusual problem. Once the problem is fixed, it should not recur.

  • scorrybrek Level 1 (0 points)

    Thanks you two.

    That seems to have cracked it. The 10.8.3 has installed ok and appears to be working.

    The App updates have downloaded with no further problem.

    Thank you very much for your help, I owe you both a drink.

    Cheers

    Pete

  • Seth Myhre Level 2 (325 points)

    Good to hear that. Hope you don't have any other issues but if you do there is always someone here to help.