HT201400: If you can’t connect to the iTunes Store

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wildcrzy
Level 1 (0 points)

Q: why only a white screen comes up when I want to gain access  the I-tunes store

can't access the tunes store, only getting a white screen....why?

Posted on Apr 12, 2013 7:31 AM

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wildcrzy

Q: why only a white screen comes up when I want to gain access  the I-tunes store

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  • by varjak paw,

    varjak paw varjak paw Apr 12, 2013 8:55 AM in response to wildcrzy
    Level 10 (169,890 points)
    Apr 12, 2013 8:55 AM in response to wildcrzy

    If you're seeing a blank iTunes Store, see this support article:

     

    http://support.apple.com/kb/TS4123

     

    If that does't help, try resetting Winsock. This has solved the problem for some people, at least.

     

     

    1) Click on your start menu.

    2) Go to accessories

    3) Run the Command Prompt application. For those with Vista or Windows 7, right click on Comman Prompt and choose "run as administrator". 

    4) Once it opens, type in the following command... 

     

    netsh winsock reset

     

    5) hit Enter and it should say something like Winsock reset successful.

    6) Reboot your computer and try the iTunes Store again.

     

    Regards.