1 Reply Latest reply: Apr 12, 2013 8:55 AM by varjak paw
wildcrzy Level 1 (0 points)

can't access the tunes store, only getting a white screen....why?

  • varjak paw Level 10 (169,827 points)

    If you're seeing a blank iTunes Store, see this support article:

     

    http://support.apple.com/kb/TS4123

     

    If that does't help, try resetting Winsock. This has solved the problem for some people, at least.

     

     

    1) Click on your start menu.

    2) Go to accessories

    3) Run the Command Prompt application. For those with Vista or Windows 7, right click on Comman Prompt and choose "run as administrator". 

    4) Once it opens, type in the following command... 

     

    netsh winsock reset

     

    5) hit Enter and it should say something like Winsock reset successful.

    6) Reboot your computer and try the iTunes Store again.

     

    Regards.