Why won't Air Print Work on an Epson XP-400?
iPhone and iPad are not finding printer when using "AirPrint" option. My printer is an Epson XP-400. It was highly rated here at Apple's Site. Keep getting message "No air print printer found" any time I try to print anythything off my iOS 6.1.3 devices. I can use iCloud, epson connect and email printing, So I know I'm getting wifi, infact the test page said "excellent" for reception. So I Downloaded new Epson firmware. Still the same problem I have never fought any printer as bad as this! Here's the response from Epson:
Dear Max, Thank you for contacting Epson regarding your Epson XP-400. I'm sorry for the frustration. If there is no new firmware found, this shows you have the newest firmware already on your printer and your AirPrint issue is not Epson firmware related. We can only recommend Apple's support site for troubleshooting as there are no steps or settings on the printer itself to allow or disable Apple AirPrint. We take your satisfaction seriously and hope that we have helped resolve your issue. If you receive a survey from us, we would greatly appreciate if you could take a few minutes to provide us with feedback about your support experience. Your ratings and comments are extremely important to us. If this did not resolve your issue, please reply to this email for further assistance. If you have a different support issue, submit a request via our U.S. or Canada Support Site and we will respond in a timely manner. Thank you again for contacting Epson. |
So that's why I'm here, please help, Thanks!
Max
iPhone 4S, iOS 6.1.3