Does Apple replace lost operating system DVDs?
I have a new computer so gave my old one, a 2007 Mac Mini, to my neighbor. I erased everything but now can't find the original Snow Leopard DVD to install the software.
Obviously I need the dvd because I wiped the drive so there is nothing to boot to.
Mac mini (Late 2012), OS X Mountain Lion (10.8.2)
Jane Garcia wrote:
Does Apple replace lost operating system DVDs?
yes, for a fee.
I believe the DVDs were machine specific so you will have to convey the serial number to Apple. Don't be tempted to use someone else's disk, it almost certainly won't work,
Thank you. I assume it's less than the original cost. Mind you, that wasn't that much. But I'm happy to save a couple of bucks.
More helpful information. I'll report back...
Replacements for the original discs that shipped with the computer are available from AppleCare for a nominal S&H, usually less than $20 USD.
Thank you for the tip.
Actually Snow Leopard didn't ship with my old computer. It was a Mac Mini bought in December 2007. I bought the upgrades regularly, Snow Leopard being the last one. The computer couldn't handle Lion or Mountain Lion.
If you a Snow Leopard DVD to reinstall, you will Ned to order from the Apple on-line store for $20.
The EULA requires you to restore the original flavor of OS X that came with your Mac Mini in 2007 (Tiger?) before you transfer ownership.
You can "get around" that problem by:
1. Giving the Mac Mini to your neighbor with the hard drive wiped;
2. Purchasing SNow Leopard from the Apple Store in your neighbor's name (or have your neighbor purchase it - $20; 800-MYAPPLE or http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard); and
3. Do your neighbor a favor and install Snow Leopard for him or her.
I spoke to Apple last night and paid them $17 and change for a replacement. I guess Snow Leopard was the last update to be issued on a DVD-ROM.
Thank you, everyone, for your help.
I had the same problem and came across this page. I called Apple, and a very helpful Tanay (may have spelled that wrong) shipped me another Snow Leopard disc free of charge. It'll be delivered in 3-5 days. Very thankful!
Lost Snow Leopard DVD
