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Screen glitch after repair (pics)

I recently repaired my 2011 Macbook Pro. The logic board and the harddrive were replaced.
I got it back, upgraded from snow leapord to mountain lion and restored from time machine my mountain lion back up, then immediately updated the software since it was an old back up.


After that I started using it, and it started crashing. The screen glitches (Images below), and restarts. This problem goes away after I reset the PRAM, but then reoccures. It usually occurs when I have more than one application open, it started off while using Chrome. I removed chrome and started using safari and it was okay until I opened iPhoto then it immediately crashed.
Is this a software or a hardware problem? Im thinking of taking it back to Apple but it is a bit far from home.


This is what the screen looks like


http://tinypic.com/r/2zfv3tt/6

http://tinypic.com/r/350jnfb/6

http://tinypic.com/r/nlokqo/6

MacBook Pro, OS X Mountain Lion (10.8.3)

Posted on Apr 12, 2013 9:25 PM

Reply
19 replies

Apr 14, 2013 1:37 AM in response to mende1

It happened, restarted itself and this is the report at failure:

Interval Since Last Panic Report: 21303 sec

Panics Since Last Report: 1

Anonymous UUID: E0188C01-B862-1D43-DD3A-F3489C5CDA47



Sun Apr 14 13:10:08 2013

Panic(CPU 3): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0

RAX: 0x000000003e890b58, RBX: 0xffffff8010466800, RCX: 0x0000000000000004, RDX: 0x0000000000000020

RSP: 0xffffff807e962f00, RBP: 0xffffff807e962f20, RSI: 0x000000403e88f724, RDI: 0xffffff807e955148

R8: 0xffffff807e8ad078, R9: 0x0000000000000040, R10: 0xffffff7f8561b2d0, R11: 0x0000000100000000

R12: 0x0000000000000000, R13: 0x0000000000000001, R14: 0x0000000000000000, R15: 0xffffff8010467800

RFL: 0x0000000000000006, RIP: 0xffffff7f86bb5548, CS: 0x0000000000000008, SS: 0x0000000000000010

Backtrace (CPU 3), Frame : Return Address

0xffffff807e962d80 : 0xffffff80044bd721

0xffffff807e962db0 : 0xffffff80044b74c3

0xffffff807e962e00 : 0xffffff80044cd80b

0xffffff807e962f20 : 0xffffff80044ab506

0xffffff807e962f50 : 0xffffff80044bd75c

0xffffff807e962f80 : 0xffffff80044b74c3

0xffffff807e962fd0 : 0xffffff80044cd698

0xffffff8085003b00 : 0xffffff7f86534e0e

0xffffff8085003b30 : 0xffffff7f865372ed

0xffffff8085003b50 : 0xffffff7f84aaa3f3

0xffffff8085003b70 : 0xffffff7f84aaf750

0xffffff8085003b90 : 0xffffff7f84ab4b79

0xffffff8085003bc0 : 0xffffff8004866453

0xffffff8085003c20 : 0xffffff800486408f

0xffffff8085003d70 : 0xffffff80044984a1

0xffffff8085003e80 : 0xffffff8004420aed

0xffffff8085003eb0 : 0xffffff8004410448

0xffffff8085003f00 : 0xffffff800441961b

0xffffff8085003f70 : 0xffffff80044a5dd6

0xffffff8085003fb0 : 0xffffff80044cdd43

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f84aa1000->0xffffff7f84ad8fff

dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f84a66000

com.apple.kext.AMDFramebuffer(8.1)[B75BD588-856B-34E5-8B66-7AEAD63B004B]@0xffff ff7f86533000->0xffffff7f86546fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f849e6000

dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f84a66000

dependency: com.apple.kext.AMDSupport(8.1.0)[944ED607-EF22-3799-A4D8-C3594C4E2C9B]@0xffffff 7f86100000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f84aa1000

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelCPUPowerManagement(196.0)[BBF44990-49F7-3780-AF55-C2 6B48EDE4C4]@0xffffff7f86bb0000->0xffffff7f86bd8fff



BSD process name corresponding to current thread: WindowServer



Mac OS version:

12D78



Kernel version:

Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64

Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6

Kernel slide: 0x0000000004200000

Kernel text base: 0xffffff8004400000

System model name: MacBookPro8,2 (Mac-94245A3940C91C80)



System uptime in nanoseconds: 62065283874

last loaded kext at 52417535284: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f86bdc000, size 36864)

loaded kexts:

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.1.3f3

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 100.12.87

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDAHardwareConfigDriver 2.3.7fc4

com.apple.iokit.IOBluetoothUSBDFU 4.1.3f3

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleHDA 2.3.7fc4

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleLPC 1.6.0

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3

com.apple.kext.AMDFramebuffer 8.1.0

com.apple.driver.AppleMikeyDriver 2.3.7fc4

com.apple.driver.AppleIntelHD3000Graphics 8.1.0

com.apple.driver.AppleBacklight 170.2.5

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.3.0

com.apple.AMDRadeonAccelerator 1.0.6

com.apple.driver.AppleMuxControl 3.3.0

com.apple.driver.AppleMCCSControl 1.1.11

com.apple.driver.SMCMotionSensor 3.0.3d1

com.apple.driver.AppleSMCLMU 2.0.3d0

com.apple.driver.AppleIntelSNBGraphicsFB 8.1.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleUSBTCButtons 237.1

com.apple.driver.AppleUSBTCKeyEventDriver 237.1

com.apple.driver.AppleUSBTCKeyboard 237.1

com.apple.driver.AppleIRController 320.15

com.apple.iokit.SCSITaskUserClient 3.5.5

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.3.1

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.AppleUSBHub 5.5.5

com.apple.driver.AppleSDXC 1.4.0

com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1

com.apple.driver.AirPort.Brcm4331 614.20.16

com.apple.driver.AppleFWOHCI 4.9.6

com.apple.driver.AppleAHCIPort 2.5.1

com.apple.driver.AppleUSBEHCI 5.5.0

com.apple.driver.AppleUSBUHCI 5.2.5

com.apple.driver.AppleEFINVRAM 1.7

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 1.7

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.7

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.kext.triggers 1.0

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.DspFuncLib 2.3.7fc4

com.apple.iokit.IOAudioFamily 1.8.9fc11

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3

com.apple.iokit.IOSurface 86.0.4

com.apple.iokit.IOBluetoothFamily 4.1.3f3

com.apple.iokit.IOAcceleratorFamily 30.14

com.apple.driver.AppleGraphicsControl 3.3.0

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.7

com.apple.driver.AppleSMBusController 1.0.11d0

com.apple.driver.AppleSMBusPCI 1.0.11d0

com.apple.driver.AppleHDAController 2.3.7fc4

com.apple.iokit.IOHDAFamily 2.3.7fc4

com.apple.kext.AMD6000Controller 8.1.0

com.apple.kext.AMDSupport 8.1.0

com.apple.iokit.IOGraphicsFamily 2.3.7

com.apple.driver.AppleThunderboltEDMSink 1.1.8

com.apple.driver.AppleThunderboltEDMSource 1.1.8

com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9

com.apple.driver.AppleSMC 3.1.4d2

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.3.0d51

com.apple.driver.AppleThunderboltDPInAdapter 1.8.9

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6

com.apple.driver.AppleUSBMultitouch 237.3

com.apple.iokit.IOUSBHIDDriver 5.2.5

com.apple.driver.AppleUSBMergeNub 5.5.5

com.apple.driver.AppleUSBComposite 5.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.5.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5

com.apple.driver.AppleThunderboltNHI 1.6.3

com.apple.iokit.IOThunderboltFamily 2.2.6

com.apple.iokit.IOUSBUserClient 5.5.5

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IO80211Family 522.4

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOAHCIFamily 2.3.1

com.apple.iokit.IOUSBFamily 5.5.5

com.apple.iokit.IOHIDFamily 1.8.1

com.apple.driver.AppleEFIRuntime 1.7

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220.2

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 345

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.7

com.apple.iokit.IOPCIFamily 2.7.3

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

panic(cpu 6 caller 0xffffff800449dddb): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x8, NMIPI acks: orig: 0x0, now: 0x1"@/SourceCache/xnu/xnu-2050.22.13/osfmk/x86_64/pmap.c:2337

Backtrace (CPU 6), Frame : Return Address

0xffffff8084123aa0 : 0xffffff800441d626

0xffffff8084123b10 : 0xffffff800449dddb

0xffffff8084123b90 : 0xffffff80044a25f0

0xffffff8084123c50 : 0xffffff80044a2e25

0xffffff8084123ca0 : 0xffffff8004466abc

0xffffff8084123d90 : 0xffffff800446a990

0xffffff8084123dc0 : 0xffffff800446548f

0xffffff8084123df0 : 0xffffff80048011d3

0xffffff8084123e10 : 0xffffff8004863083

0xffffff8084123e50 : 0xffffff8004494232

0xffffff8084123e80 : 0xffffff8004420aed

0xffffff8084123eb0 : 0xffffff8004410448

0xffffff8084123f00 : 0xffffff800441961b

0xffffff8084123f70 : 0xffffff80044a5dd6

0xffffff8084123fb0 : 0xffffff80044cdd43



BSD process name corresponding to current thread: airportd

Apr 24, 2013 7:52 AM in response to marcel23

Take it back. It's not fixed until it's fixed. Get the manager involved this time. Whomever is working on it, IS NOT fixing the issue. It's as simple as that. You contracted them to do a job and they've failed to do it twice now... after 3 times, the lemon law takes affect. Make sure you state that as well. They either need to fix your issue correctly this 3rd or final time or they'll be giving you a replacement system at no charge because they cannot fix the current one. If you encounter resistance, contact Apple corporate relations and file a complaint about this store. Do not waste your time trying to fix something yourself. This is why you have warranty or you paid to get the system fixed. It's their problem, not yours. Don't stress out over it... just work the system, that's what it's there for. Don't get stuck with a broken product, this is what they're probably hoping for. (i.e. for you to just go away)

Apr 24, 2013 6:59 PM in response to SwankPeRFection

I like this lemon law, didn't know about it. Thanks!

I got it repaired out of warranty, they replaced the hard drive and the logic board the first time, the second time they replaced the logic board again free of charge because their replacement products come with a 90 day warranty. Basically if they say that the issue is caused by anything other than the logic board or the hard drive, I have to pay for that. I can't trust them anymore.
I'm convinced it's a software issue. Are they also responsible for fixing software issues, or is that my problem?

Apr 24, 2013 9:36 PM in response to marcel23

Don't take this the wrong way, because I'm not saying that way, but you are a "dumb user". All you are concerned with is that you have a working system. You took it in with a problem, they diagnosed the problem and told you what you should do to fix it and they took your money because it was out of warranty. The #1 thing Apple stores always want to do is replace the log board because that's all they know. It's one board that makes up the system if you technically want to look at it that way. Their thought is... if has to be that... if there's a problem with the roof on the house and we just replace the entire house, that should also fix the roof... right? Not in the computer world.


So, that said, what you've got now is a 90 day window in which you have to keep harping that they misdiagnosed your issue #1, misrepaired your system twice now, and you still continue to have a problem. At this point, you cannot trust what their initial diagnosys was or that any work that they've done to fix it really fixed anything. You are a simple dumb user (again, just a description, not calling you this) which wants a working system and you've already paid them to fix this one problem for you because that's what they've said they'd do for the fee already paid. They have failed. They get one more try and if that doesn't work, they need to do something else to get you going. Now, the issue with the lemon law thing is... that usually pertains to things under factory warranty. Yours wasn't under that, but the work that they've done to repair it can still be construde as falling under the new 90 day warranty thing, so technically you could still argue that it would apply to those particular parts in question.


Do not pay anything else, simply go in, hand it to them and state that it's doing the same thing and you're tired of paying them to fix something they misdiagnosed or haven't properly fixed yet. Be nice, but firm. Involve the store manager and inform them that you'll be taking the matter up with Apple corporate relations if they don't do something to resolve your issues. Simple as that. Make sure you get names of people you deal with and keep records of all your repair transactions, etc. You need that paperwork as proof for Apple corp should you need to push it that far. They may not ask for it, but it doesn't hurt to have it available should they ask for it. It wouldn't be the first time an Apple store did something to a customer computer out of warranty and didn't document it for them anywhere for Apple to track.


Good luck. Again, stop wasting your time trying to fix a problem yourself and running out of your new warranty window... that's what they're hoping will happen.

Apr 26, 2013 10:36 PM in response to SwankPeRFection

You make a good point. Only issue I have is the apple store is not that close to me.
Im convinced it's a software issue though, what else could cause this type of problem?
Also, do you know if they suggest the issue is caused by something that is out of the 90 day warranty on the parts they replaced, if I have to pay for it or is it their problem that the issue isn't resolved? No matter what the cause it


I will be going back in sometime this week hopefully.

Screen glitch after repair (pics)

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