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Screen glitch after repair (pics)

848 Views 19 Replies Latest reply: Apr 28, 2013 1:51 PM by SwankPeRFection RSS
  • SwankPeRFection Level 4 Level 4 (1,435 points)
    Currently Being Moderated
    Apr 27, 2013 7:57 AM (in response to marcel23)

    Look, you can try backing up all your data and then wiping the OS and reintalling just that and don't put anything back on it until you see if it crashes again or not.  That will tell you if it's 3rd party apps or personalized settings doing it.  But chances are good that it's probably hardware again.

     

    Sure, they can turn around and blame something else like memory or whatnot, but the bottom line is... it's their problem they misdiagnosed the initial problem or misrepaired the initial problem.  The thing is, you have to treat this as black and white (even though in the computer diagnosis world it's not that simple).  The fact is, ALL Apple techs misdiagnose stuff as "bad logic board".  It's such a routine diagnosis that I have no doubt it's the #1 replaced item in a Mac and Apple makes a ton of money off people out of warranty who pay those repair prices.

     

    The fact still remains that you took it in with these issues.  They misdiagnosed/misrepaired it, the issues continued.  Basically that to me means that you paid for nothing.  Nothing was fixed, so even if they say it's now something else, why should you have to pay for them to keep playing the guessing game.  That's the idea that you're going to want to plant in their heads.  They screwed up, problem continues, they have to fix it on their dime now.  It's really not that difficult, but it all depends on two factors... the person you'll be dealing with and the type of person that you are.  (i.e. will they take you seriously and be concerned enough to fix it your way to save themselves issues or keep putting you off)

  • SwankPeRFection Level 4 Level 4 (1,435 points)
    Currently Being Moderated
    Apr 28, 2013 1:51 PM (in response to marcel23)

    You're welcome.  I know, I too wish Apple would do more to allow us the end users who work in the industry to do our own hardware repair with OEM hardware, but we can't even easily get our hands on replacement batteries, let alone reliable logic boards.  If Apple has anything to improve upon, it's this.  They need to take a note out of Dell's book and allow us to call in warranty fixes and offer to send either a tech/parts onsite (for both tower systems and laptops) or just parts.  Dell does this all the time and whenever I have something that fails that I show proper diagnostic proof that a part is bad, all I have to do is just ask for the part.  They sent that, I replace it and send back the old part.  Super simple for me, super simple for them (because now they don't have to pay anyone else for their labor) and I get my system fixed correctly and by someone who I trust (i.e. ME!).  It's so much soother of an interaction when a company doesn't make you run around to get things done.  I also hate how they won't even allow people in IT to take their certification tests and even then allow them to order parts for replacement.  You have to work for either an authorized repair center or a large campus who's paid them for self-support program.  That's BS!  Apple ***** in the support area if you ask me.  Even their phone support reps blow.  They're idiots and cannot fix anything and they aren't even aware of half the issues out there that arise.  A good example of this is when the new autopoweroff setting (i.e. hibernation) was introduced in November of 2012 and people start running into it.  I called in a week after the update was released about this new behavior and the nuances with it.  It took them 3 months even to get to the point where they understood the issues.  Then it took them another month or two to come out with an update that provided a slight change to the behavior to fix the changing state when unplugging from power (inherently negating the hibernation status they were entering).  That wasn't fixed until 10.8.3 came out a whole 4-5 months after the initial change.  It's amazing to me that it takes them that long to listen and understand the problems.  What's worse, it took a video for them to realize what I was trying to say when I was basically describing it just as it was in the video.  I tell you, they're not the brightest crayons in the box by any stretch of the imagination.

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