Currently Being ModeratedApr 13, 2013 11:29 AM (in response to elizabethemily)
Open iTunes on your computer. Connect iPhone to computer with Lightning USB Cable. Hold both the Home and Power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode. Click the Restore button of iTunes. If there are any problems, make Genius reservation or set up service and take or send iPhone and Lightning Cable to Apple for resolution
Currently Being ModeratedMay 4, 2013 7:07 AM (in response to elizabethemily)
I just got a new iPhone 4 and I'm having the same problem. I went through shutting everything off and reconnected. iTunes is recognizing the phone now, but when I hit restore it says it's going to return it to the factory settings.