HT204347: How to find the serial number of your MacBook Pro

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cookie11170
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Q: cannot recall user password; am unable to add programs, etc.

Please help to reset or recreate system USER password.

cannot add any programs or make changes due to this issue.

Also need warranty status; having problem with keyboard. Also

problem where laptop will sometimes not turn on when opening again

after stepping away(laptop is on with programs running but screen/lid closed)

Have to open and close 1 or 2 times before screen will appear again.

 

Thamk you.

Elle  

 

<Personal Information Edited By Host>

MacBook Pro, OS X Mountain Lion (10.8.3)

Posted on Apr 13, 2013 6:53 AM

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Q: cannot recall user password; am unable to add programs, etc.

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  • by clintonfrombirmingham,

    clintonfrombirmingham clintonfrombirmingham Apr 13, 2013 1:25 AM in response to cookie11170
    Level 7 (30,009 points)
    Mac OS X
    Apr 13, 2013 1:25 AM in response to cookie11170

     

    Resetting User Password in Lion and Mountain Lion

     

    Boot into your Recovery Partition by holding down the Command and R keys whilst booting.

     

    When the Recovery screen appears, go to the Utilities menu and open Terminal.

     

    In Terminal, type:

     

    resetpassword

     

    ...a small app will open and allow you to choose the user for whom you want to change the password. If you are the admin, be certain that you choose your admin user. Type in your new password twice and give yourself a good hint. Click OK (or Done or whatever) and reboot, enjoying the use of your new, hopefully memorable, password.

     

    Good luck,

     

    Clinton