My Iphone5 have several problems below,last time people try to send me something to my email to check, but can't open.
1,unexpected shutdown all the time;2,can't restart;3,can't recovery system;4,the apple logal from white become black all the time when link computer by using USB.
You have to physically return the phone to the US...you can't mail it to Apple. You can send it to a friend/relative in the US, & they can take it to Apple for you.
Retrieving data ...