2 Replies Latest reply: Apr 13, 2013 1:41 PM by lyni711
lyni711 Level 1 Level 1

My iPhone 4 was not working properly so Verizon replaced it with another iPhone 4.  I backed up to the Cloud before setting up the new iPhone.  Everything transferred over except my music and photos.  I have tried everything but can't seem to get these.  My computer will not fascilitate the latest version of iTunes so I can't use my computer to get my music or backup my photos.  Does anyone have any ideas of how I can get these?  THANKYOU!

iPhone 4, iOS 6.1.3
  • KiltedTim Level 9 Level 9

    Music is not part of the backup at all. If you purchased it from the iTunes store, you can re-download it. If it came from another source, then you will have to re-sync it from your computer. If your computer will not run a version of iTunes compatible with iOS 6, then you may have to consider getting a newer computer.


    As for the photos, the camera roll should be part of the backup. Photos in albums synced to the phone from a computer are not part of the backup.

  • lyni711 Level 1 Level 1

    I am trying to get my purchased music but when I go to iTunes on my phone I don't see an option for accessing my purchased music..can you help?  My camera roll is only giving me 200 of my 800 pictures that were ALL taken with my iPhone...any ideas there?  THANKYOU!!