IPad update problem

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IPad update problem

I have an IPad 2 version 4.3.5. I cannot update my apps or get icloud on it because it needs to be updated. When i plug it into my laptop and try to update it to the latest ios from itunes it runs for a while but near the end of the update it stops and says network error cannot complete update. I have checked my network and always have full connection sometimesi will be using the internet on another device or watching netflix on apple tv and neither will have internet problems. I have tried to update it multiple times on different days and it always does the same thing. Can anyone help?

iPad 2 Wi-Fi

Posted on Apr 14, 2013 11:00 AM

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Answer 1

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King_Penguin

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334,144 points

Apr 14, 2013 11:05 AM in response to staceymc

If you are getting a network timeout error then try temporarily turning off all your firewall and antivirus software until the download has completed.

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Answer 2

Apr 14, 2013 11:07 AM in response to staceymc

No specific error messages ?

If not: I'd recommend turning off security software(temporarily), like firewalls or virusscanners and try updating again

if that fails: try updating from another computer and another network.

For additional info: http://support.apple.com/kb/ht4623

Good luck 🙂

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Answer 3

staceymc Author

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Apr 14, 2013 11:09 AM in response to King_Penguin

Thanks ill try those now 🙂

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Answer 4

staceymc Author

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Apr 14, 2013 12:07 PM in response to staceymc

I disabled all firewalls and security setting and tried again and it worked for about 30-40mins and then came up saying network connection timed out again?

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Answer 5

King_Penguin

Level 10

334,144 points

Apr 14, 2013 12:22 PM in response to staceymc

You've disabled all firewalls/anti-virus software ? You could try downloading the update via a browser :

iOS 6.1.3 for wifi-only iPad 2

When it's finished downloading, in your computer's iTunes press and hold the shift key on Windows (command key on Mac) when clicking the Check For Updates button which should let you navigate to the downloaded file.

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Answer 6

staceymc Author

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Apr 14, 2013 2:52 PM in response to King_Penguin

King_penguin thank you ! i updated my laptop first then downloaded the update from a browser and it worked thanks very much 🙂

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