iEPP, Easy Photo Print, App not 'detecting' my Canon MX870 printer/scanner.

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Level 1

0 points

iEPP, Easy Photo Print, App not 'detecting' my Canon MX870 printer/scanner.

Downloaded the iPod Touch iEPP Airprint app for printing wirelessly to my approved, Canon MX870 printer/scanner and the app can't detect it.

Thanks

iPod touch, Windows 7, Canon MX870 Printer/Scanner

Posted on Apr 14, 2013 3:33 PM

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Answer 1

PAHU

Level 6

16,705 points

Apr 14, 2013 6:29 PM in response to bobwitness

To connect from iEPP to the MX870, the iOS device and the printer have to be connected to the same wireless router. Is this the case with your setup?

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Answer 2

mgmm1

Level 1

4 points

Dec 31, 2013 1:35 PM in response to PAHU

I have been having the same issue with the Canon iEPP app not detecting the printer using an iPhone 4S, 5S and iPad Air. I was on the phone with Canon IT support and the devices and apps can communicate with the printer when I type in the printer IP address in the Safari browser.

I have Comcast Xfinity for interner and have a Linksys Wireless-G router.

I tried about 5 different free app which support my Canon MX870 printer and none can detect the printer.

Any suggestions?

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