I'm having trouble repairing push notifications

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OConnorStP Author

Level 1

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I'm having trouble repairing push notifications

Hi all,

I'm having a little trouble with push notifications

Symptoms:

-- iDevices stop getting push notifications for mail

-- the following error message appears in the mailaccess log on the console for every message that traverses the server:

Disconnected from apn feedback server feedback.sandbox.push.apple.com

The cause:

The push certificates have gotten goofed up and need to be renewed.

The fixes I've tried so far:

Renew the push certificate

In the Server app, click on the server that's having trouble (usually the first item in the left column)

Click "settings" tab

Click the Edit button next to "Enable Apple push notifications"

Click the Renew button and reenter the Apple ID credentials for that server -- Apple reissues the push certificates

Restart the server

Reload the accounts on the iDevices (to pick up the new cert)

Things kinda work -- if I send messages to myself. And the error message is gone. But the iphone still isn't getting new messages pushed to it from other senders. Weird. Any ideas?

Posted on Apr 15, 2013 5:59 AM

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Answer 1

OConnorStP Author

Level 1

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Apr 15, 2013 9:07 AM in response to OConnorStP

Humph. 'Turns out I'd fixed it with those two steps. My POP client just snuck in there and confused me. So that's the fix. Redo the cert, reload the account on the iDevice and all works fine.

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