Front Camera on my 5th Gen Ipod touch isn't working, Why?

Question

Front Camera on my 5th Gen Ipod touch isn't working, Why?

I bought my a 5th Gen Ipod touch the end of last year, so ill say a few month ago. It was working perfectly fine, no problems, everything would work smoothly. Just recently like two days ago I noticed a few things. 1. That my Battery was dying so fast (in like hr or so of using it. it dies) 2. The ipod it self was heating up real bad. 3. I was trying to face time and my Front Camera stop working. It doesn't work at all! What happen? this was all random when my Ipod was working amazingly a few days ago.

iPod touch (5th generation), iOS 6.1.3

Posted on Apr 15, 2013 10:19 PM

Reply

Answer 1

Apr 16, 2013 1:36 AM in response to Davidjimenez17

Try doing a hard reset: Press and hold both the Home button and the Sleep/wake button simultaneously for about 15 seconds and release when the Apple logo appears. If that doesn't solve the issue, you could also try backing up the device and restoring the device as new. If that doesn't solve one of the issues, the device may need service.

Follow the steps in: http://support.apple.com/kb/HT4137

NB: set up as a NEW device because a software issue will be in the backup. If the issue persists after restoring as new, you should offer the device for service.

If you're not able to restore the device, this one might help: http://support.apple.com/kb/HT1808

Good luck

Reply

Answer 2

Apr 16, 2013 2:57 AM in response to Davidjimenez17

What will happen when when you try to make a photos with the camera?

black screen?

Do a Restart/Reset/Restore. (in that order)

When does your iPod heat up? Always? My iPod (4th gen) was also very hot after playing Real Racing 3 for 30 min.

Reply

Answer 3

Apr 16, 2013 12:37 PM in response to jesterwylde

Hey,

Thanks for your help. I have tried all that a good amount of time but it haven't worked for me. I set up a meeting at the Apple store this week so hopefully they can help me out. It just messed up paying for something new thinking it would last at least a few years.

Reply

Answer 4

Apr 16, 2013 12:42 PM in response to Community User

Hey thanks for your help. I'm able to take pictures with my back cam but as soon as I try to switch to my front, it just freezes. I have tried to rest/ restore, all that, and still haven't solved my problems. My iPod heats up anytime I'm using it, I don't have to be playing a game or anything, things like listening to music only,with the lock button pressed. It would still heat up badly. And my batt would die in like an hr of use.

Reply

Answer 5

lllaass

Level 10

210,513 points

Apr 16, 2013 12:55 PM in response to Davidjimenez17

If you successfully (completed all steps without errors) restored to factory settings/new iPod and still have the problem that points to a hardware problem. I would make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

Reply

Answer 6

Apr 16, 2013 1:00 PM in response to lllaass

Hey, thanks for your help. Yeah I made my appointment for this week.

Reply

Answer 7

Apr 16, 2013 11:33 PM in response to Davidjimenez17

OK thats not normal. Yes,go to an Apple Store for a replacement. (100% they will replace it). You need to have warranty.

Reply

Answer 8

Apr 20, 2013 6:05 AM in response to Davidjimenez17

I'm experiencing the same problems. Please let me know what to do. Thank you.

Reply

Answer 9

Apr 20, 2013 11:40 AM in response to Mitch Jamon

Hey, sorry to hear that.

What I did was, I set up an appointment at the apple store (at the Genius Bar). Due to the fact that my iPod was less then a year old, since the time I bought it. They replaced my ipod5 with a brand new one (they couldn't fix the front cam problem). I recommend you do the same, if you have warranty.

Reply

Answer 10

Aug 12, 2013 6:35 PM in response to Davidjimenez17

I have the same problem. I really don't want to go to an apple store, because there isn't one where I live. But I want to ask apple If I could put an old iPod 4 face cam into my iPod 5. That would be nice because I constantly use the face cam and now I haft to use my phone :/

Reply

Answer 11

lllaass

Level 10

210,513 points

Aug 13, 2013 5:50 AM in response to OMGcris12

OMGcris12you asked "But I want to ask apple If I could put an old iPod 4 face cam into my iPod 5." That is not possible

You can send the iPod to Apple for the exchange

For how see:

Apple - Support - iPod - Service FAQ

OMGcris12 wrote:

I have the same problem. I really don't want to go to an apple store, because there isn't one where I live. But I want to ask apple If I could put an old iPod 4 face cam into my iPod 5. That would be nice because I constantly use the face cam and now I haft to use my phone :/

Reply

Answer 12

jvowels

Level 1

4 points

Dec 22, 2016 5:29 AM in response to Davidjimenez17

My 5th generation iPod never had an outward camera. I went to New York this summer and all my pictures are fuzzy or bad because it had to use the selfie camera. Why didn't Apple put an outward camera on it? It's been driving me crazy! Thank you so much I bet there are others who have the same problem.

Reply