How do I remove the "Chatzum" search please?

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Level 1

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How do I remove the "Chatzum" search please?

I downloaded VLC Player and was offered the "Chatzum Toolbar" even though I unchecked the box for this, my search bar replaces Google with "Chatzum Search" if I close and re-open Safari. It reverts to Google if I restart the Mac.

There are no extensions showing on my Mac nor do any of the installed plug-ins appear to be connected to "Chatzum" .

In the Safari Preferences, Google still shows as the chosen search engine, even when the "Chatzum" one is running.

I've searched online (with Google!) but I can't find anything Mac related. Can any kind soul help me please?

MacBook Air, iOS 6.1.3

Posted on Apr 16, 2013 7:40 AM

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Answer 1

Ahas90

Level 1

5 points

Apr 16, 2013 8:12 AM in response to Peterfox1

hi, there are a few of us having this problem.. it seems to be.. check this out:

https://discussions.apple.com/thread/4973723

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Answer 2

Peterfox1 Author

Level 1

0 points

Apr 16, 2013 8:34 AM in response to Ahas90

Thank you!

In the meantime I found this: http://answers.yahoo.com/question/index?qid=20130415092658AAQLpLD

I'm going to try downloading and running the update as suggested by the last poster here.

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Answer 3

Ahas90

Level 1

5 points

Apr 16, 2013 8:36 AM in response to Peterfox1

oh yes, please tell me if it worked for you, I'll also try it later on ;-)

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Answer 4

Peterfox1 Author

Level 1

0 points

Apr 16, 2013 9:52 AM in response to Ahas90

Installed the OS Update and it's made things worse!

I now can't get rid of the chatzum search by restarting the Mac. It's there all the time.

Really hope someone comes up with a solution.

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Answer 5

thomas_r.

Level 7

32,031 points

Apr 16, 2013 3:09 PM in response to Peterfox1

There are removal instructions at the end of the following article:

ChatZum adware added to VLC on Softonic

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Answer 6

Peterfox1 Author

Level 1

0 points

Apr 16, 2013 11:32 PM in response to thomas_r.

Thomas,

Many many thanks for this.

I have done as you suggested and all is now fine.

I'm only just over a year into owning and working with a Mac and not familiar with problem-solving the way I was with Windows. Your help is very much appreciated...I owe you a beer, many beers!

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