Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I am unable to access certain sites using my internet connection, despite clearing cache, reinstalling router, etc.

I have been unable to access two sites, my godaddy webmail and the godaddy support page, since yesterday. I've contacted both godaddy and comcast (my ISP), and neither one have been able to help me. I can access those sites on my iphone when I stop using my wifi and just the 3G phone network, so that let's me know it's not an issue on godaddy's end. I've rebooted my computer several times, tried a different computer in my house, cleared my browser cache, used three different browsers, had a refresh signal sent from comcast, reinstalled my router, and nothing seems to work. It was suggested to me that I may need to clear my computer's DNS cache, I used a command I found online for Snow Leopard, but it didn't seem to work. When I visit the websites, even after rebooting, clearing browser cache, etc., it is still showing those webpages as previously visited links.

iMac, Mac OS X (10.6.8)

Posted on Apr 16, 2013 8:06 AM

Reply
13 replies

Apr 16, 2013 8:16 AM in response to Jiller451

One thing, when I tried to clear my DNS cache, I opened Terminal and typed this in the prompt (found it online):

dscacheutil -flushcache

and hit Enter


There was nothing it gave me back in respose, though I don't know that it's supposed to. Does this seem right? Even after doing that, when I tried to visit those sites again, it still shows them as visited links. Seems like that shouldn't be the case if I've cleared everything.

Apr 16, 2013 8:41 AM in response to Jiller451

Some months ago someone else on here was having a problem connecting to some sites. I stumbled on this link when trying to help and somehow it solved the problem. Whether it was just luck or not, who knows. I've often seen creating a new network location suggested and it does sometimes help:

http://www.tonyzampogna.com/2012/02/08/safari-not-working-but-firefox-does/


Here's Apple's kb article:

http://support.apple.com/kb/HT5289 (under making new locations)

Apr 16, 2013 4:30 PM in response to Jiller451

Am I understanding correctly that all devices on your home network are behaving the same way, but when connected to a different network, they work fine? If so, the problem is almost certainly either an issue with your wireless router or a problem with your internet service provider's domain name servers.


See the relevant sections in the following article:


Eliminating browser redirects and advertisements

I am unable to access certain sites using my internet connection, despite clearing cache, reinstalling router, etc.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.