1 Reply Latest reply: Apr 16, 2013 9:58 AM by varjak paw
Emma Sharp Level 1 Level 1

My daughters keep updating apps from istore and they do not realise they are being billed for them.  I want to change my card details held on my account so that they can't do this without going through me first.  Does any one know if this is possible??

many thanks

Solved by varjak paw on Apr 16, 2013 9:58 AM Solved

Updating apps don't cost anything. If they have iOS devices, they're probably making in-app purchases. Many apps, particularly games, are free for the base game but charge for additional features such as levels, "coins" and other such add-ons. To prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your device. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately.  For more information, see:

 

http://support.apple.com/kb/HT4213

 

As to changing your account information, see:

 

http://support.apple.com/kb/HT1918

 

but I'd suggest just setting up the parental restrictions on the iOS devices and in iTunes on your computer, if applicable, so they just can't buy anything on their own.

 

Regards.

  • varjak paw Level 10 Level 10

    Updating apps don't cost anything. If they have iOS devices, they're probably making in-app purchases. Many apps, particularly games, are free for the base game but charge for additional features such as levels, "coins" and other such add-ons. To prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your device. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately.  For more information, see:

     

    http://support.apple.com/kb/HT4213

     

    As to changing your account information, see:

     

    http://support.apple.com/kb/HT1918

     

    but I'd suggest just setting up the parental restrictions on the iOS devices and in iTunes on your computer, if applicable, so they just can't buy anything on their own.

     

    Regards.